Slumberland Reviews

Consumers Shop Cautiously at Slumberland in Shakopee

I moved to Shakopee MN on 1 1 19 so decided to purchase all new major furniture I purchased a sectional at Slumberland Furniture for 3 099 plus tax delivery with a few other items Because I work so many hours per week up to 74 I never got time to inspect it thoroughly until this weekend 2 26 19 I notice the two pieces are different colors and textures I called the manager immediately his response is that I should have filed a complaint within the first five days sorry no apology or consideration for return plus he insisted that the two pieces are the same color My response we live in a fast paced world where time is of the essence I thought and believed that there products are of quality and satisfaction is guaranteed I trusted them Therefore I never bothered to inspect all their pieces until I had time my vacation week and not only is the sectional two colors and textures the ottoman had a big chunk of wood missing from one of the legs first they blamed me for it then they decided to replace the ottoman meanwhile my sectional is noticeably 2 colors I Urge YOU to Please be Cautious of Purchasing Furniture from this Company After it gets delivered it is almost impossible to return if you find that it is defective without going to court Charlene Williams

Never buy anything from them specially

Never buy anything from them specially extend warranty they don t cover anything paid 269 dollar for warranty didn t cover anything So bad service and so bad productWe bought furniture from slumberland Ramsey store Anoka MN

Very deceptive business practices at

Very deceptive business practices at the Roseville MN store I purchased a hot buy mattress and was told to have the warranty I had to purchase their mattress protector I figured I was going to buy one anyways so I purchased it Once I got home I realized the mattress cover was plastic like and crinkled as you lay on it I went back to the store the next day and the sales person acted like he had never seen me before Said they do not take exchanges or give money back on mattress covers I asked to speak to the manager who was feet in front of me and he turned and went into the back of the store and never came back out to speak to me Buyer beware I will never purchase from a Slumberland again

Bait and switch shipping

Their website says they offer free no contact doorstep delivery if you re within their delivery area I put in my zip code and it said I was indeed in their delivery area When I went to check out they instead wanted 100 to deliver it I asked them about it and they say it s only free within their local delivery area which is I guess different than their delivery area Total bait and switch

IM GOING TO CANCEL THE ORDER I MADE YESTERDAY

IM GOING TO CANCEL THE ORDER I MADE YESTERDAY BASED ON THE COMMENTS HERE LOOKS LIKE THEY DON T EVEN HONOUR THEIR OWN WARRANTY WTAF

Liars and thief s

Respond to owner down below PLEASE don t waste your time and hard earn money in this place and people who are just there to making as much money for themselves even if it means lying to the customer in doing so The sales floor Matt and manager Amber are absolutely horrible people Taking advantage of customers Went with my mom to purchase a sofa since we are in need of them When there Matt helped my mom with a sofa she was sitting on We told him we are in need of two and he went to check it another is available Came back telling us another one is so we can get the floor model and order the other one for delivery When already processing a financial plan and everything Matt told us it won t let him order the one online We re like oh okay But he than told that the other one would be available to ship in a week or two as the floor model one can be delivered right away upcoming Wednesday with a chair we purchased Called 1 5 weeks later to find out that the other sofa won t be delivered till mid November 3 months later than what was mentioned when purchasing our items I told them to cancel since that s not what was told by the sales floor and about returning the other sofa that was delivered They said that can t because it was the floor model and they don t accept return for such BUT if we were told the TRUTH by the sales floor guy we WOULDNT HAVE PURCHASED IT But nope they did not care Spoke than with the manager Amber if I m correct she said the exact same thing That it s what i signed in agreement Which is FALSE I signed because I was told it the other sofa will come in a week or two NOT IN THREE MONTHS They she brought up the stain that I said it was in mint condition or whatever WHICH IS ACCORDING TO HOW THEY DELIVERED IT TO US WITH THE STAIN ON THE BACK And the manager lied saying it was inspected before delivery We clearly it WANT inspected when it arrive to the house Like it couldn t have dared got stained during the delivery process this store the sales person the manager are completely terrible people lying to sell the floor models knowing that they couldn t care about you now starting a process with speaking the higher up people Again PLEASE don t waste your time and hard earn money in this place and people who are just there to make as much money for themselves even if it means lying to the customer in doing so I ve contacted so many people within the local store with no help at all I even contacted the district manager and three weeks later And I still haven t heard back when I was told they ll call back within two days What a joke Such thief s and liars

Slumberland repairs suck

Slumberland repairs suck First the furniture we got came broken and is garbage And when after MONTHS they show up to repair it they leave ALL the broken pieces in my living room and tell me it is MY job to get rid of the HUGE broken pieces When I said it won t fit in my trash bin I was told I would have to pay for trash removal When I complained I was told this is slumberland policy which I verified Yep It s their policy to make their customers pay for their trash disposal Really nice What a stupid joke Worst service in the universe Dont give them your money

Online Customer Service disappointing

Employees at the actual slumberland in west Des Moines IA are very nice and helpful but their online customer service is disappointing Ordered a bed on August 11th and was never notified of any delays or back orders even during the online order Me and my husband recently got married and are specially looking for a fully 100 wooden frame which I found through slumberland at an affordable price on sale with the help of an employee at the physical location I didn t have a big enough car so decided to order online Reached out to customer service after 1 5 weeks and they said early November is when it will be back in stock we have to sleep on a full size mattress until then Customer service didn t provide any partial refunds or discounts due to the wait and pretty much said they can t do anything I understand during Covid there were delays with inventory but I work in a company myself within customer service this is not how a customer should be treated

I got a recliner with a five year

I got a recliner with a five year warranty you down the road recliners doesn t work no more so far it s been a month and I still haven t got parts to get the Sim fixed or anything and it took a lot of red tape just to go through and get this part done it s not a very good place to be going I don t recommend this store to anyone