Smappee Reviews

Smappee Equipment and service

I just bought an upgrade from Smappee - it cost me over 500 I bought the original unit 7 years ago-it broke down I did love it as it was a marvellous system to control energy Yes it should have lasted longer - but the old unit was so good - I did not hesitate to get an upgrade It s been a disaster - the equipment does not work - I have spent this whole week trying to set it up - the service is sporadic - they can even spell my name correctly it s Donal not Donald - the whole delivery procedure was a disaster they could not even put enter my correct address for the courier I praised these people in the past among informed energy people - not any more - I have wasted a whole week trying to set it up and am at wits end Stay away and I rate them no stars

Too many bugs and installers don t

Too many bugs and installers don t follow through once they get paid

Their support is lacking

Since installing the Smappee I have had multiple issues and Smappe support has fixed most but there are 2 outstanding issues that they blame on everything but their charger I have got to the point of giving up I would suggest that you don t buy this product

Buyer beware

It s been about a month that I have this Smappee EV charger It has been able to charge my vehicle correctly once I drive around 800 km per week so I should be able to charge a lot Either it won t start charging no matter what I do Or the LED goes red all the time meaning there is an error Or worse it goes to green so I assume it is charging Only to wake up in the morning to see that it stopped working after half an hour leaving me with an empty battery when I need to drive All the app will tell me is Error I contacted Smappee They gave a generic answer that doesn t help and changed my ticket to Resolved NOT a good experience And these things aren t exactly cheap Update Jan 4 2025 two weeks have passed Apparently Smappee has asked through Trustpilot for my coordinates You d assume somebody would reach out But nothing Meanwhile my charger is still not working as it should If it decides to work after many tries after a while it decides to just stop The app just says Error and there s that Unreliable product non existent customer service What a scam Update January 9 2025 a technician has diagnosed the charger After consulting with Smappee the charger was replaced with a new one yesterday I could finally charge my car faultlessly Knock on wood that it stays that way I assume I was unlucky with a faulty charger Unfortunate but these things happen It was resolved correctly by Smappee

Excellent

I previously reviewed Smappee which was negative as I was struggling to get any service on my new infinity smart monitor I finally got a solution from an excellent support person -Mathias - who diagnosed a faulty power box which was replaced I now am a happy Smappee user again and I wish to update my review to say that the Smappee Infinity energy monitor is the best and the service can be good when you know where to look for it

Great tool for monitoring energy

I was recommended these charging columns They didn t promise too much - and they re a real eye-catcher Many thanks for the outstanding service

Great all-round investment

Great tool for monitoring energy consumption Saved in less than one year the investment Also smart charging helped a lot Never again a black out at home

Great product

Smappee s home charger is beautiful user-friendly and reliable making EV charging easy and efficient They also offer excellent support from start to finish making it a great all-around investment