Smartcellular Reviews

great service and product

The phones are always in amazing condition I have bought 6 iPhones already for friends and family and all of them are very happy I highly recommend Smartcellular It is impossible to find this quality and price in another website

Would recommend

iphone arrived quickly was expertly packed and seems to be in perfect working order I m very pleased with SmartCellular and would definitely recommend them As has been written by other reviewers it s refreshing to deal with a reliable company

My iPhone 8 arrived on time

Quick and fast delivery the phone is in perfect condition and the staff were very helpful Would recommend

Exactly Same as Advertised

My iPhone 8 arrived on time Good communication with team and quick delivery thanks smart cellular

i ordered an IPhone XR back in june

i ordered an IPhone XR back in june they didn t had it in stock in the color i selected so they offered me an alternative color and for the delay they included a cover Great service Sophie was very very helpful during the process Phone arrived it looks brand new not a scratch and is working perfectly i strongly suggest to buy on this website i m very happy about thanks to all the staff

Misleading website and Very slow refund

I ordered a phone from the smartcellular ie website on 19th October There was no indication that this would ship from UK On the 20th I was contacted to clarify if I was willing to continue with the order since the phone was subject to Irish import duty Since this was likely to be 20 or more I requested cancellation of the order I received an email confirming cancellation on the 20th indicating that the refund could take up to 5 days not atypical for credit cards but I had paid with Paypal so there should have been no delay It has taken 21 days to get this refund No indication was given as to what the problem was It was only after I stated I was planning to post my experiences on Trustpilot and or other social media that I have received this refund Not a pleasant experience - I honestly wondered if the website was a scam until I finally received the refund

Products coming from UK

Very hard to get an answer from anyone in this company Sent two emails and even receptionist on phone couldn t provide me with any info Looking to buy a phone off them but worried product is shipping from UK even when ordered from ie website I m staying away they don t want my business if they cant answer a simple question

Scammers

After carefully reading reviews and thinking I found a legitimate company I orderered an excellent condition iPhone that was supposed to arrive in 2-3 days time After ten days I emailed them and was told the item had just been shipped Clearly after I contacted them I am unsure how long I would have continued to wait had I not messaged them Anyway the phone arrived and had significant scratching and a screen that did not work I contacted the company right away and requested a refund and told them I was unhappy with their service I never received an apology and was simply told to return the phone using the pre-paid label they sent me and they would process the refund I did this the same day the company sent me the label 22 11 21 and patiently waited on the phone being returned Unfortunately the parcel went missing at one of Royal Mails warehouses on the 24 11 and after contacting Royal Mail they told me it was officially classed as missing since the 27 11 however I could not claim the refund as the company purchased the label and they also told me the company had made no effort to get in touch with them to enquire about the parcel either I contacted the company and relayed this information however was repeatedly misled and told wrong information mainly that they could not pursue a claim from Royal Mail until the 09 12 21 even though Royal Mail told me this was untrue their website clearly states this is wrong and Royal Mail also told me that regardless of them needing to claim from Royal Mail the company should have already processed my refund as I have fulfilled my end of the agreement by returning the handset and it was not my fault that the parcel went missing I have contacted the company numerous times and after repeatedly been told they will not process a refund until they have claimed it back from Royal Mail after threatening them with going to PayPal I have now been totally ignored I was promised the refund would be processed on the 09 12 but again have heard nothing from the company and have had my last emails ignored It is mainly an individual called Frankie who s customer service skills clearly leave a lot to be desired This is quite clearly a dodgy company with a half decent website that can fool the best of us I have requested a refund from PayPal and bought the phone new direct from Apple It may have cost more but the extra 100 is far worth it to deal with a reputable company who won t sent you a broken handset and charge you 350 for it This has caused great hassle and a severe dent to my finances trying to get this sorted and I will be making sure to leave a review on every website I find possible to ensure this happens to nobody else The company should be reported and shut down due to the blatant disregard for any consumer laws and poor service