Smartlead Reviews

While Smartlead offers some useful

While Smartlead offers some useful features for email outreach there are areas where it falls short The user interface can be a bit clunky making navigation less intuitive than expected Additionally I ve encountered issues with the accuracy of lead data which can hinder the effectiveness of campaigns Customer support is responsive but the resolution times can be slower than desired Overall it has potential but improvements in usability and data reliability would make a significant difference

Worst customer support I ever

Worst customer support I ever experienced If you are having an actual problem bug then forget about getting it solved They just keep asking stupid questions without getting anywhere with hours in between messages In their chat it says We usually reply within 5-10 mins while in reality it takes at least an hour Last message of mine for example took 5 hours to get a reply on When it comes to the software itself it s not that great either Emails deliverability is fine but the UI is bad the UX is terrible fx cannot read the email chain while composing a reply and the integrations are weak fx HubSpot integration syncs all emails except for the ones sent from the master inbox All that at a very high price that doesn t justify the quality

Horrible customer support

Horrible customer support had a problem with their system integrating the accounts it worked fine with instantly and it took the reps 1 hour to answer and they still could not fix the problem My recommendation use another email software that s what I am going to do

MADE ME WAIT 2 HOURS TO CANCEL

MADE ME WAIT 2 HOURS TO CANCEL - CANT CANCEL IT YOURSELF DISGUSTING TACTICS

I ve tried most major outbound email

I ve tried most major outbound email products and this is my favorite Their customer support is really killer bless them they ve spent so much time on me Tried others and had the worst experience so now I m their happiest customer I run an agency and now setup all clients through them 3

The Smartlead team has exceptional

The Smartlead team has exceptional customer service and they truly want their users to succeed with cold email campaigns Unlike my experience with other vendors in the space I haven t had any issues with deliverability Can t recommend them enough