Smartmakshop Reviews

I purchased one of their pop up saunas

I purchased one of their pop up saunas which I love but after 6 months it wouldn t turn on anymore I sent them an email and within the hour they responded asking what my issue was and didn t hesitate to offer to fix it They mailed me a brand new computer board and how to video set up the same day I use my sauna everyday for health and relaxation purposes I ve had 3 other Saunas and this one is by far one of the best It heats up quickly stays at about 132-136 It is comfortable and convenient Thank you for making it right and so quickly

James at Smartmak is such a pleasure to

James at Smartmak is such a pleasure to work with He helped me get my clients sauna working Great company and really appreciate all they have done You won t regret buying anything from here Their product is great Thanks again James Aloha

I bought the cedar-sauna-wooden-outdoor-sauna-rooms

I bought the cedar-sauna-wooden-outdoor-sauna-rooms and it is great Putting it together is not a one person job but it was easy to assemble James from the company was there to help me along the way My heater malfunctioned after a few months and James from customer service was there to help trouble shoot We we could not fix it I was sent a new stove and everything works great again Customer service has been excellent and it s so nice to buy from a company that stands behind their products I would recommend this to a friend

Smartmakshop is a sauna company with

Smartmakshop is a sauna company with excellent service attitude excellent product quality and excellent after-sales service attitude We hope to continue to maintain this smartmakshop com It would be better to make the website more beautiful

Superior Customer Service and Product Support

I originally bought my portable sauna in 2022 Everything worked great and I was so pleased with having my own at-home sauna Well I did something to damage the steam pot I wont say what I did because when I reached out to the seller to inquire about warranty repair or replacement they didn t ask what caused the damage James Mak answered my inquiry with a few questions He asked When did I order What was the order number what was my shipping address With these questions Mr Mack informed me that my replacement was in the mail and would arrive shortly The replacement steam pot arrived very soon just as stated by the vendor Smartmakshop com exceeded my expectations with product support and customer service The sauna has tremendously improved my quality of life and I recommend this company for its superior products but also for their customer service and product support I am a highly satisfied customer and would choose this company first over other companies offering similar products Thanks again SmartMakShop

Fast and reliable

Excellent customer service I was very pleased with how fast they responded when I reached out for support My mom and I are very happy with the sauna Highly recommend purchasing from this company

The Sauna is fantastic

The Sauna is fantastic it is easy to operate and heats up quite fast it is east maintain and keep clean only draw back was the construction instructions needed to be more helpful took me a while to figure out how to set it up

Terrific experience

Terrific experience No issues with the shipping company the product packaging or the quality of the sauna Would recommend this company anytime

DO NOT PURCHASE FRADULENT SITE

This website is fraudulent They stole our product photos copy and even our reviews Do not purchase from this website