Smartyez Reviews

I ordered and paid over 600 for a

I ordered and paid over 600 for a Dyson hair wrap for my daughter for Christmas on the 4th December 2024I have heard nothing I have tried several ways to contact SMARTYEZMy advise to customers is DO NOT DEAL WITH THIS COMPANY

Re order

Re order 991272Ordered a vacuum robot 11 days ago Due to the website payment layout it made me purchase two vacuums instead of one by mistake I emailed smartyez to cancel the second vacuum replied straight away that they would look into it 11 days later no further emails response no tracking number If smartyez sort this out i will change my review but it s disappointing that i have to resort to this EDIT see smartyez reply Ask me to email them knowing that they haven t replied to me email two weeks ago It s so much incompetent that it is a FARCE I WANT MY MONEY BACK

I ve also ordered an item in Nov but no

I ve also ordered an item in Nov but no shipment information ever since I tried to contact them to get refund they agreed but still no action taken Is this company legit I hope I m not scammed

Taken Money and NOTHING

Ordered a product over a week ago and have not received any information since placing the order apart from thankyou we have your money and will be in touch Heard nothing No tracking info no emails etc Tried emailing 6 times with no response Called the number on their website robot voice stated no-one was available it was 1 30 pm 10 am and 4 p m well within their advertised hour s Not good enough

Ciaran O Neill

I ve order a Onex STC Compact chair from them and it s been a week with no postage Now reading these reviews on here I m regretting spending the money Will update review if that s possible when if it ships This slow postage is unacceptable so close to christmas I understand Auspost having issues but a warehouse hire more staff please It should be a race to get these products out the door 15 12 2024 EDIT After 10 days I messaged them on the shop app Hurry the hell up or refund me not 30 seconds later it was an instant refund lol These guys are a waste of time Stay away that s all I can say EDIT 2 Also be careful with the positive reviews they re clearly using bots EDIT 3 The nerve of the reply below As a first time buyer we have respectfully refunded you in full b tch you have to refund me You haven t sent it yet You can not expect a customer to wait 19 business days before even posting lmao Lets call it what it is Your companies broke so you cant afford to hire more staff Do better Your competition is crushing it

I purchase a Christmas tree on 29 11 24

I purchased a Christmas tree on 29 11 24 and it hasn t been dispatch yet Useless customer service Call several times but no one will pick up and went to automated voicemail

Avoid like the plague

Placed an order on 1 12 24 and still no sign of product Not responding to emails Very unhappy Do not use this company

Incomplete order

Ordered and paid for 3 Only received 2 Have reached out but still no resolution

I wish I could score a zero

I wish I could score a zero I m stating Smartez review is a Zero poor Customer Service I purchased an order That same day I decided I no longer needed it so I wrote to them to cancel my order It s taken 2 weeks and multiple messages and emails telling them I had cancelled my order I kept getting emails saying my product was still available and will send to me soon Today i recieved an official email from them stating theu had finally cancelled my order after i told them that if i didnt recieve my refund and cancellation that i wiuld contact the ACCC I paid 49 85 for my order and only got back 37 35 Not happy at all A complete scam and waste of money and they rip you off So I m warning everyone here to be careful with dodgy companies like this that have no customer service or communication skills

In happy 1st time customer

Lack of tracking and time for delivery was too long for waiting over 20days for my Christmas tree to arrive asked twice now to be told by the end of the week and still no tree two weeks in a row