Smartypants Reviews

Poor quality t-shirt service delivered

Poor quality t-shirt delivered - ignored 2 emails from me a week apart regarding a replacement Awful company

Not received my item for over 2 months

Not received my item for over 2 months Do not but anything from this website

PLEASE AVOID

If you don t make it to the end of this review the only thing I will say is please avoid this awful company and it s vile witch boss at all costs We placed an order for customised garments at the back end of 2023 and the awfulness that has unfolded since makes me sick On first impression the box was absolutely battered and looked as though it had endured WW3 before reaching me one piece of tape on each side On opening the contents was screwed up with no care or consideration and the contents absolutely STUNK of wet dog to the extent it made me gag My partner took out our items and they were absolutely covered in dog hairs as though it had been used as a dog blanket My partner is allergic so he broke out in an awful rash overnight and ended up going to the doctors the following week as it would not go away No idea what they do in that place but it was enough to floor a 42 year old man with some form of disease Ironically upon going on their site to find contact details it s actually a running joke that they have a dog as their customer service On examination in terms of defects of the items one name was spelt incorrectly their side not ours on one item One item had the plastic they d used to apply the name peeling off in one corner One item had a crinkled letter L and one item had been customised upside down In terms of quality the customisation looked like it had been completed at a Childs nursery and the garment quality was the most unbelievably cheap tatty material I ve touched We sent 5 emails not one acknowledged So decided to phone The person who answered the phone hung up on me but forgot to actually hang up so I witnessed a vile conversation with the employee and the person I assume either owns business or is their manager She spoke to them awfully swore a lot and did not address the issue in the slightest just referred to me as a beeping idiot I tried to callback twice but the person answering just continued to hang up Probably crying in the toilets over the way the mentally disturbed woman spoke to them because I would be I gave up on any hope of receiving my money back after being scammed by these cowboys but trading standards have been contacted in reference to this business and I have requested the bank complete a chargeback VILE beyond any stretch of the imagination Reading reviews would lead me to believe the owner is the absolutely disgusting person I heard on the phone That woman wants locking up with the key throwing away

The manager old lady is very rude

The manager old lady is very rude A tiny rip to the plastic cover packing when I was returning an item that was not fitting she is arguing and charging 3 for that Planning to complaint this to the school authorities they must know this

Terrible customer service

Terrible customer service

Total scam no item or refund

Ordered a hoodie in October it was never dispatched and a refund wasn t offered or received No way to reclaim the money through Shop Pay

Pretty shocking service really

Pretty shocking service really It seems like a middleman outfit that stocks nothing and then has to order it once you have Quite rude and abrupt to deal with and will never use again or recommend

All went well with my order

Have just received my order which came in good time and the products fitted Shortly after ordering I became very concerned about whether I would receive anything due to having read the customer reviews All I can say is I was pleased with the service I got from this company and as I do think it s important to give bouquets as well as brickbats here s my experience Would I order again I d be wary due to so many negative customer reviews but perhaps it s made them pull their socks up