Smiles Reviews

Downside to Zoom whitening

I went for Zoom whitening at Blanch branch It wasnt cheap and I wasnt fully informed of the effects of the product I used the product for 2 weeks as advised It caused great sensitivity as it stripped the enamel from my teeth I was advised to use Sensodyne if sensitivity occured I once had strong generally stain resistant teeth prior to this They now stain very easily as the enamel is gone and are far more sensitive I would advise you to enquire about this if considering Zoom whitening As for me I am left with very off white teeth and a lot of left over product that I would never use again

Not honest with insurance coverage

Not honest with insurance coverage Billed twice Was covered Insurance company had to call them for refund And again because they didn t code right and they refused to do it again so billed us My opinion is to stay clear from them Wish I could rate 0

I love Dr Leonard Diego

I love Dr Leonard Diego but the office has noIdea how to do billing they are useless at following up like they use to Courtney was great

damaged tooth not looked after

Just been informed I have decay on a front tooth which has been there for four years I was told it was only a mark after falling over and damaging the tooth Every time I went I asked if it was okay Also got letter about missing an appointment on the day a broke my wrist was told this wouldn t happen it s the Southampton branch I will not be going back Especially since if they have to xel they don t let you know

Terrible experience

Terrible experience Booked in to get a molar extraction After 30 or 40 minutes of agonising pulling another X-ray was taken and then the dentist realised the tooth was lodged then I was told it would be two weeks befire I get a referral to a surgeon I ve been in chronic pain for a week now because of the tooth which wasn t painful before the attempted extraction and now I suspect there s an infection because it s more painful than ever Seriously disappointed in the care I received I d give no stars if it was an option

Shocking service shocking

Shocking service They never answer the phone We wiated over 2 hours on the phone for emergency dentist as wife was in terrible pain PLEASE DO NOT USE THESE PEOPLE THEY ARE AWFUL

Auful admin team

The clinic in Galway was dreadful to deal with over the phone when making an apointment Although they made mistakes they would blame the customer and then bar them from using the clinic Signs isvon the place it s now closed I also found those who dealing with complaints in the UK office to be abrupt to deal with The worst dental service company I have ever dealth with

Awful admin team

Over all the customer experience received from the business operation team Swords were very poor Customer are handled rather than helped This is a business that does not embrace and welcomes diversity and inclusion too I recommend people who are not willing to restricted by a typical conservative Irish culture do not choose this Clinic You can only do what you are told The way they handle customers were similar to Ireland 25 years ago where other culture way of being were not very well treated It s an interesting way of managing a business after all I received a call from the receptionist a few months later after I booked my appointment The administrator demanding me to pay for a deposit which normally was charged at the point of making appointment I asked to check my bank records first in case I was overcharged She didn t care and wasn t interested in what I had said at all and would not let me say a more words When I insisted finishing what I had to say she started to accuse me for shouting l made her aware that she needed to watch out for her poor telephone manners She handed up on me I called back and requested to spoke to her manager not only her manager was not available she handled up on me straight away I called again asked her why I am not allowing to talk that was it a monologue she handed up on me again Then she don t pick up the call again I am not sure this is a scam call or this Clinc just have a very poor skilled staff It s a very unpleasant and upsetting experience that I had with this Clinc I am consider to move dentist after this Then the manager called me she was good at listening to me but she said that the way customers speak to receptionists has to comply to her business rules which is mainly based on Irish culture When customers is mistreated if they sound tiny bit frustrated they will be marked as shouting And this behaviour is not acceptable to them So I was in the wrong when I was shocked by the bad telephone manners and in order to make myself heard I have to comply to their rules and behave like a good Irish person than I am deserving to be heard If I don t sound like a happy customer then what ever I said I was shouting I ask her to cancel the appointment and I will never attend the service again As the receptionist behaves as a bully now I understand that s because the manager endorses the behaviour I raised my concerns that there seemed no room for diversity and inclusion of other cultures she started to handle me again restating their policies and I didn t fit into the way their good customer should behave I emphasised the policy means the Irish way or no way Nonetheless people speaking a second languages and coming from a different culture background but it not her concern I was wrong because I didn t react the way she thinks I should I was demanded to do what I was told and had no right to check my bank balance first before I make another payment They looked after their profit while customer just had to hope for the best that they are honest I recommend that anyone who dislike being disrespected and mistreated this is not a good clinic for you to start letting them look after your dental health Otherwise there will be no more smile dental experience for you