Smithandnoble Reviews

Excellent Customer Service

I worked today with Angela Balles on Repair Order 23020632 After a couple of unsuccessful encounters with other customer service agents Angela was able to help me with clear instructions on how to diagnose the problem with my shades and then was able to set up a warranty replacement She knew the product well and was clear in her communication

Della McCay

Della McCay Was a great help I spoke to four different women support for my shades Della McCay was the best she was patient knew her stuff and was willing to go the extra mile I genuinely value her support and professionalism

Kim D a 5 star S N sales associate

Kim D at Smith and Noble was very professional and very friendly She explained everything thoroughly and made sure that I understood the terms of my order This was not my first time ordering from S N and I was very comfortable with the experience

I had the pleasure of working with Audrey Savage

I had the pleasure of working with Audrey Savage to place my order today She was the best service representative I have ever worked with on the phone Having been a small business owner she is the kind of person I would hope to hire to work with a team providing customer service She is knowledgable eager to help positive very generous in assisting other representatives and made the entire process a pleasant one I had been experiencing challenges in ordering with Smith Noble and was feeling quite frustrated Audrey completely changed my experience She would be excellent at training and leading a team

Amazing Quality Assurance

Brendie Bischoff was a true Quality Assurance Expert She went above beyond to address and resolve an issue I had with fit on some of my shades She was professional patient and understanding in every possible way Brendie personally resolved my issue and I am so pleased with the finished product

Made the process easy

I worked with Nadine to choose blinds for my windows and she was wonderful She answered all my questions patiently and provided very helpful information Nadine made this process easy and I will definitely contact her for the next set of blinds I order

A pleasure to do business with Audrey

Audrey was very professional knowledgeable and extremely helpful when I placed my order for new bedroom drapes She took the time to explain everything answered all my questions and very patiently explored different design choices with me until I was completely satisfied that my new drapes will be beautiful and just the way I want Thank you for excellent service

Great Customer Service

Very prompt friendly service from Audrey Savage the designer and Ruben who took the measurements Audrey was very helpful and knowledgeable as I made my selections This is my second time using Smith Noble and I look forward to getting my new blinds

Living Room Shades

I just ordered new shades for our living room windows This is the second set we have had in the many years of living in our home The first set was purchased from Smith Noble They served us well we decided to go with Smith Noble shades once again I ordered via phone and spoke with a very knowledgeable individual John McCay He was tremendously patient given that I was measuring one of the windows as we spoke The order details on review were accurate and John was quick to provide a quote My shade-ordering experience was a positive one and now I am looking forward to receiving them and putting them up

I had an excellent experience recently

I had an excellent experience recently ordering wooden Venetian blinds from Smith and Noble s on-phone designer Nancy Bravo I found her to be very knowledgeable She was understanding and gave me excellent advice and prompt service My new blinds are perfect Thank-you