Smithoptics Reviews

Would never purchase again

Would never purchase again One of the silicone nose pads came off after a year or so It s not covered under the warranty and Smith won t help with advising what adhesive is required to glue it back on Now I have to spend 500 on a new eye test and glasses for the sake of one nose pad

Ordered December 17 2022 promised is xpress by 19th Still not here

Never received order placed Dec 17 2022 Asked about it in email and got a reply glad you got your order have a good day Totally incompetent unqualified service

Worthless Warranty

Worthless Warranty I purchased my glasses and a couple years later The pin came out on the hinge that connects the earpiece to the glasses They would not warranty them only offered me a 30 off on another pair of glasses that didn t have a warranty

Don t buy gear from Smith Optics EU website

Ordered a Nexus MIPS helmet Tried to get them to sent it to me but so far no luck Have been trying to get im contact with customers support for 2 weeks but that has also failed They just ask for the order number and then nothing Now I m trying to cancel the order but that seems to be as difficult as getting Smith to send an order Such a shame as they have brilliant products just non existent order handling and costumer service Now 2 months later I have had to cancel the order twice and they have just charged my credit card a third time So now I have canceled my credit card and changed all my subscriptions and so on If I could lower my rating I would

HORRIBLE company and cheap product

HORRIBLE company and cheap product Replaced the same pair for inferior workmanship 4 times since Nov of 2023 I ve been most patient and would not give a refund DO NOT BUY

Just bought some Guide s Choice from

Just bought some Guide s Choice polarized glass sun glasses from SMITH in July I leave my glasses on my dashboard tray Well evidently these glasses can t take the heat and a lens cracked I bought them for fishing never had the chance to use them The SMITH- lifetime warranty program sucks I was told by customer service they have to be kept in a case Hmmm maybe the case keeps them cooler total BS

Incompetent Customer Service

A Eshaila of the warranty department is the worst customer service representative that I have dealt with of any company They consistently ignored my comments and questions and simply replied with different variations of the same standard response

Do not pay money back in case of revocation

I returned an item helmet and did not receive my money The customer service did not respond to any mail Only after I contacted my credit card provider and a lawyer did I receive a reply and my money back I strongly advise against buying anything here