Smithshire Reviews

worst place ever never seen a poorly

worst place ever never seen a poorly run place directors are rubbish equipment old and delivery times not met

This company lacks

This company is very low on communication no organisation totally indecisive when it comes to arrangement they could do with a diary and an organiser Sorry but wont use them again

Do not use

Hired a cable detector and returned to the driver to discover smiths have been billing me monthly for the last six months to the incorrect email at 154 per month Then sent a lost item invoice for nearly 550 this company are useless and i will not be using again MLN Grounds Management Ltd

They never replied

I set up an inquiry in their contact form on their website re hiring a ladder Included my email address and phone number I never heard back from them If they are unable to reply to a simple query from a potential customer then they are probably not much good for any other customer service Will go elsewhere next time

Only gave one star as I can t give zero

Hired a porta-loo for an event which was filthy didn t flush and wasn t picked up until a week after the agreed collection date Was absolutely not fit for purpose After 2 months of complaining they re not prepared to back down on any refund compensation Absolute joke Will never use again

Bolton branch customer service is

Bolton branch customer service is horrendous Staff member called John is very arrogant and I think he has forgotten who pays who and without customers he ll be out of a job This is the first ever dealing I ve had with Smith Hire Bolton and will be the last I didn t continue with any hire and took my business elsewhere

Went to smiths hire blackburn to hire a

Went to smiths hire blackburn to hire a lawn scarifier I have an account but paid cash took the machine home to find it was not working it didnt even start i took machine back to shop and they replaced a fuse I again took the machine home and this time it worked but only for about ten seconds I again took the machine back to shop and said forget it and just give me a refund which they did 2 days later I receive an invoice for payment for the hire I ring them and tell them what had happened but they are now claiming it was user error and the invoice is to be paid Why didn t they claim it was user error on the 2 times I took the machine back and even give me a refund only to come up with this excuse 2 days later I have used scarifiers before and no way was there any user error needless to say I have cancelled my account with smiths hire which I have had for many years Smiths hire service has got much worse over the last couple of years and I believe they are sending out equipment without proper checks

Hired a scissor lift from the Preston

Hired a scissor lift from the Preston branch It was a day and a half late then they took 3 days to pick it back up I emailed the manager to make him away of the problem and got no reply Charging 70 for delivery and then another 70 for pick up when neither of these dates were kept too is scandalous We will not be using this company again