Smonet Reviews

Horrible customer service

Horrible customer service Got a deadbolt that was missing screws and have been trying to work with customer service if you can call it that for 2 months to send the screws a new lock or issue a refund I swear they are intentionally incompetent because I ve never worked with people that can t answer simple questions

We just purchased a Smonet camera

We just purchased a Smonet camera system If I can give you one piece of advice it would be AVOID anything to do with Smonet Their customer service phone number DOESN T work and getting a hold of ANYONE is non-existent AVOID this company at ALL cost If we could give them a ZERO star we would We are sending this garbage back to Amazon and will purchase a system from a reputable company

Non existent customer support

I had purchased a Bluetooth wireless keypad lock from them via Amazon It worked for a few months before I had issues It completely died less than a year from purchase I ve contacted customer support and they responded about send the order number and a video I replied for an answer on 3 occasions over a 2 month period and never heard a response from them This is not a way to run a company I would avoid them and their company Use a brand name and not Amazon because it s quick

Greatest Lock Ever

My wife and I have feel in love with this lock and the capabilities that it has When we first started researching which smart lock we wanted for our bedroom this one was the first choice after reading the reviews This lock complimented with a good gateway will ensure that you have the ability to lock and unlock your door from anywhere you have cell phone reception It as has the ability for you to use the key option fingerprint option code option and digital card option WOW I know right lol It is literally a 4 to 5 minute installation that any adult can do The app that it uses is also so user friendly that my 7n and 9 year old are able to use it The only recommendation that we would give you is if you get this invest in 8 AA RECHARGEABLE batteries In the picture we have regular ones that we are going to use until they die and then we will be using the rechargeable ones That was the only thing we could say is a downside but it really isn t because we figured if we have 8 rechargeable ones that we will always have a way to keep it charged It also has an option to charge it with a USB If you are looking for a lock that looks amazing and is easy to use then this is your best bet

Excellent professional customer service supporting a well designed product solution

One of my recent clients required an electronic locking system with remote access monitoring keypad entry and a standard physical key solution Based on so many favorable reviews I decided to give Smonet a try I was quite impressed with the packaging detailed pictorial instructions and mounting hardware provided After installing the Smart Lock in place of an old mechanical deadbolt I had a number of questions while I waited for the gateway to arrive I reached out to the manufacturer through their contact us link Within 24 hours one of their tech support agents Helen reached out to me through WhatsApp She introduced herself and offer to answer any of my questions From our text exchange she took the time to walk me through the process of establishing a passcode and explain various options Awaiting the gateway and additional ecards I asked how one links them up to the Smart Lock Helen took the time to demonstrate each function by creating a short video of her walking through it on her own smartphone and then sending it to me through WhatsApp The printed instructions are very good but the short videos with live demonstration were extremely helpful I have now successfully incorporated the gateway so they customer can monitor each entry remotely Also programmed five e-cards for the staff each under their respective names The app is well designed and easy to follow And the Smart Lock confirms each successful addition with voice response I am thoroughly impressed with the product design and it s many features to the point that I will install a complete Y1 system in my own house so I can be more proficient on it with future clients I am most impressed with the timely courteous and extensive customer support I have received from Helen overseas To me timely customer tactical support is most important with product quality design and cost a close second I will highly recommend this product line to all my current and future clients John Lorens

Great Smart Lock

First of all when I installed the locke it was an easy install and it worked with my phone with a four digit code or with my thumb finger print It went really good until just recently and then I had an issue with it not opening all the time So I called Customer Service and April got on top of it for me and has a new unit already shipping out to me I was amazed at how quick the response was and how easy it was to get an another unit If more companies had customer service like this it would make all the products in the USA better I definitely would recommend this Locke to anybody that wants to have an easy access to their house

Great product and better customer service

First off this works great We are able to lock and unlock our door without a key We can use a fingerprint code or included RF card or keys We can also add short time codes for people helping us out around the house The finish almost perfectly matched my current hardware I love the simple look The lock movement is smooth but I don t use the key much The app interface to set up codes is simple to use The price is great for the quality Installation was easy but I misread the instructions It was clear to put the turning bar horizontal but I installed it vertical The door would only lock with the key I called the customer service number on the phone It asked me to leave a message and they called me back within 10 minutes This was preferable to sitting on hold They were able to diagnose it and send me pictures on how to fix it almost immediately and it was completed in less than 10 minutes Great customer support I would buy this product again and would buy from this company again if I need products they make

Smart lock is real

I was thinking for a while to update my Airbnb s with what lock but not convinced After couple of issues with my lock box I decided to buy one After long research I choose the Simonet and I was impressed The installation was smooth and easy little adjusting here and there but 30 minutes was on the door Clear instruction of how to set it up on line and here it goes Choices of custom password fingerprints or remote control lock unlock Customer service is 10 10 very helpful and really quick to answer After buying the Gateway G2 for remote control the Smart lock I have to call customer service and it solve my confusion really quick and easy After installing first one I went ahead and ordered 2 more and the Gateway Good connectivity great performance smooth installation clear instruction Just be aware you 2 4Ghz Internet connection when you install the Gateway device for remote control

Great customer service

We have two of these locks One of them quit working and the company sent out a new one right away and then followed up to make sure it arrived and was working April in customer service was very helpful The locks are so convenient