Smood Reviews

The worst of the worst

The worst of the worst Once I ordered groceries marked as delivered no news and now replies to my calls and emails after several weeks I was reimbursed without any communication Once I ordered a pizza after 1 hour Smood called me to say the restaurant is closed Very bad company Unprofessional

Worse food ordering experience ever

Worse food ordering experience ever Their prices and wiating times are longer than any others and the worse part is that they dont even deliver on the time they say It is impossible to reach anyone on the chat or on the phone We called the restaurant and the food had been ready for already 30min and no one was coming to pick it up It is a scandalously bad service - DO NOT USE IT

Two times BTC payment went through from

Two times BTC payment went through from my side but somehow never showed up on the page as paid To get in touch with support is impossible waiting for a month for a refund and still nothing DON T use this page order food somewhere else Hope they close down the service because is a joke I will also start legal process against them just because I can and because of stupid 100 CHF

If your item is ruined missing or unsafe to eat - Smood will offer no help

Gosh - what a disappointment with Smood We ordered dinner for our children from Burger King and when the order arrived the ice cream melted items were missing and the burgers were ice-cold We certainly weren t going to feed this to our kids - who knows what kind of bacteria were on the burgers I contacted Smood through their chat function and was told that Smood isn t responsible for the quality of food and I d have to work it out with the restaurant myself If Smood - who has brokered deals with the restaurants and is endorsing them through their website isn t responsible for food quality well - who is More than that to not offer a refund for food that was missing and inedible is bizarre I ve never ordered with Smood again

No refunds if something goes wrong

Be careful no refunds if something goes wrong The restaurant forgot to inlcude one item in the order and Smood refuses to refund the money Our policy is only vouchers no money refunds Why do I have to accept a voucher if it was your mistake You did not deliver what I paid for Who needs vouchers for such a bad service anyway Never again

I regret wasting so much money on such

I regret wasting so much money on such a terrible service Always late regularly forget items and absolutely took ages to get a refund I ve never deleted my account so fast and will never use them again

Going from good to bad to horrible service

Used to be good at the beginning More than 2 hours to deliver usually using foreign non Swiss mobile numbers and difficult to communicate In a friend s house few days back the driver was beyond rude and was screaming and shouting

No delivery no refund it s the client s problem

So many weird things happen to the orders with smood My order was NEVER delivered the phone number I specifically wrote in the order disappeared and they couldn t reach the recipient and all my attempts to reach their customer support for over a week remained without any reply or even acknowledgement And the best of all NO REFUND just kept the package and the money I don t know if this is total dishonest or just extremely incompetent in any case - totally not recommended

Very very bad

Very very bad Customer service is non existent Ordered for 50CHF and order was never delivered contacted customer service live chat many times and they re just talking like robots the same thing please send us email again And ending chat after 1sec Like I did 10times and no respond