Moving Services - Out of State Movers - Smooth Relocation Vanlines
Based on authentic user experiences
Telly
6727 reviews
N/A
7 months ago
AVOID
AVOID AVOID AVOID This company moved me from WI to CA and it was a disaster I spoke with George the customer service liason and he was nice informative responsive and this is a family owned business so despite other options I liked the conversations with george and wanted to help a small family owned business so I opted for full service I spoke with george numerous times regarding my inventory list and each updated list reflected the change in cost based on what I was bringing but I did not notice that the estimated volume in cubic feet and number of boxes did not change until pickup I removed all of my furniture futons dressers queen size bed bar stands coffee tables etc from the inventory list and the quoted price went from around 3600 to around 2700 However when the movers arrived I was told that the cost would be tripled due to some of the boxes needing to be bigger to hang the clothes in the boxes and that almost triples the cubic feet I stated that that did not make sense with everything that I wasn t taking and for clothing boxes to be hiking up that much I called George and he agreed that the price was very off and that the cubic feet should be much less because I did not bring all of the furniture etc but NOTHING was done I spoke with the office and the logistics manager and kept getting the run around I was starting a new job in another city and my lease was ending in the current apartment so I did not have time to find and schedule another moving company I had to keep telling the movers to pack this and that they would just leave things out an entire closet was left when we did the walk through after they were supposed to be done and they had to go back and pack those items up The workers stand over you as you complete the survey so you can t be as honest for your own safety especially being a single female Then when the items were supposed to be delivered I kept receiving emails and calls asking for me to pay the remaining balance without the movers even arriving stating I had to pay a day before they arrived I stated to them that this is a breach of contract but there was of this underlying we can charge extra for paying when the movers get there if the payment takes time to process etc The contract clearly states remainder of payment is due AT delivery not a day before etc Then the movers that did the unloading they were hard workers and polite but left blankets on things and did not reassemble some items I would not recommend this company if it was the last moving company in the world PLEASE know that the reviews are real and do NOT engage do NOT work with this company They need to be out of business and I do not wish that on anyone
Stu Palmquist
6727 reviews
N/A
7 months ago
sent 1st payment
sent 1st payment sold my home with furniture smooth relocation movers refused to give back payment typical mover theft would not suggest this company to anyone they are thieves not done with them yet
Remi
6727 reviews
N/A
7 months ago
This Company engages in Fraudulent and Deceptive Business practices
This is an Illegal Fraudster Business we dealt with a George Cook who promised us in writing after we sent him pictures of all that we were moving that his price of 2 600 00 to move everything in the pictures from Chicago City to Lawrenceville New Jersey will never change and that they would beat any price from any Competitor He stated we had to pay 675 00 and the balance when our Stuff arrived in New Jersey We agreed executed the online Contract and paid him with a Debit Card 3 days later he sent 2 burly men to our Apartment to move us these Men threatened us and insisted we had to execute a new contract and must pay them 4 000 00 dollars before they would move our furniture that we had more than in the pictures we said No and showed he the pictures which had everything we were moving He agreed the pictures had everything we were moving but we MUST AGREE and sign a new contract which he had with him on a tablet as this Company Smooth Relocation Van Lines had cancelled the former contract we signed TO PAY THE 4000 00 before he could move anything with 1 900 00 of this 4 000 00 due immediately When we refused he became more Aggressive and threatening and we called George Cook their Office and they Claimed George Cook was not around and they did not know when or if he would be back We showed him the emails from George Cook stating that this Company would not charge us more He became more threatening stating we were wasting his time we would lose our 675 deposit and he was leaving then left in a huff banging the door behind nearly bringing down the Apartment This was on the 18th of December 2024 was a Terrible and Tragic Moving experience and we ended up getting another Company and paid much more to move Never Never USE this Company they are Liars and Fraudsters they Lie to you to get the Down Payment then raise the price on you They are now refusing to Return this money even though they cancelled the initial contract for 2 690 00 when they tried to force us to sign a new Contract for 4 000 00 we have reported them to the FTC and have to spend additional Money and time to Sue them for our losses and to return the 675 00 plus costs