Based on authentic user experiences
Stacey
6731 reviews
N/A
6 months ago
Dissatisfied
The pillow I ordered was uncomfortable and created additional pain in my hips I went to return the item where I was told that I had to ship the pillow to the Netherlands and I was responsible for shipping costs Shipping costs were nonrefundable I looked at my packaging and the pillow was shipped from California The cost to ship to the Netherlands is more than the pillow is worth This appears to be a strategy to cause people not to return items which benefits the company not the consumer I would not recommend this company
Sally Chancellor Peters
6731 reviews
N/A
6 months ago
Do not bother
In reality the pillow is considerably smaller than it appears in ads It does not stay in place Return policy is a joke While the pillow was mailed within the USA in order to return for a refund it must be returned to another the Netherlands Smoothspines response was to tell me postage to return would be my responsibility and would be quite expensive read more than the cost of the tiny pillow they offered a refund if 11 That is correct 11 00 while the cost was 35 95 Obviously this is a way for the company to still profit as who would pay shipping costing more than what the item cost
Rhonda Vasquez
6731 reviews
N/A
6 months ago
This pillow caused more pain to my hip
This pillow caused more pain to my hip area it absolutely don t work don t waist your money I m going to call it a loss and trash it absolutely ridiculous
Carole Currier
6731 reviews
N/A
6 months ago
Possible Scam - High probability
I checked my order status and was told that there was no such order number I have emailed the company and stated that if I do not receive an answer from them I will be reporting them as a scammer on both Facebook and X formerly Twitter
Stephen McDonald
6731 reviews
N/A
6 months ago
Return Policy is Bogus
I bought the smooth spine pillow online trusting in its 90day easy returns policy I found the pillow uncomfortable to sleep with When I asked for a return they told me that I could either get 20 of my purchase price back or I would have to return it to The Netherlands
Rin Kap
6731 reviews
N/A
6 months ago
Terrible pillow refund is a joke
I wish I had read the reviews on here b4 buying I got the smooth spine pillow via a Facebook ad The pillow that arrived is incredibly hard it hardly bends at all unless I squash it with my fingers and even then it take a bit of strength to bend it and in sleep it aches my legs and because it doesn t bend at all under the weight of my leg it means that when I sleep on my side my legs are very far apart causing issues with my back it feels quite uncomfortable There seems to be hardly any memory foam material in this It feels like just very hard foam Returning it seems like a bad option They make a point of saying 3 times in their email to me that some pillows sent back to them never make it to their warehouse due to unforeseen instances a useless explanation to prepare me for wasting more money when sending back to them Instead they offer 20 refund 50 if you push it if I just keep it I will not be buying from them again You can get the same thing for 7 in Temu and if it s bad you only wasted a 4th of the money you ll waste on the smooth spine pillow Btw you can get the same pillow by the same company on Amazon in half the price not reduced price on offer just their normal price So on their website they quote double the price of Amazon Strange no Also just for size and weight purposes I weight 78 kilos and am 1 70m tall so I m not tiny and weightless that my leg wouldn t squash the memory foam enough
Keith Costello
6731 reviews
N/A
6 months ago
Warning
Warning Do not buy Terrible product and false advertising Returns are impossible and even fighting it with my credit card company smooth spine lies and said they never received my item back Luckily I had tracking on it
Chris Garces
6731 reviews
N/A
6 months ago
I ve been dealing with lower back and
I ve been dealing with lower back and hip pain for years and this pillow has truly been a game changer After just a few nights of using it I noticed a significant difference in how I feel each morning It s the best investment I ve made for my sleep Highly recommend it to anyone suffering from back or hip pain