Smyle Reviews

Great Service

The whole process from purchase to delivery was well organised the Service was amazing and the car we bought was in excellent condition

I would especially like to thank Mr Kris i ak

I would especially like to thank Mr Kris and the entire AutoScout24 team for making the car purchase so smooth uncomplicated and easy for me Since it was my first experience with AutoScout24 Smyle I had many doubts and questions at the beginning However AutoScout24 Team has always accepted them patiently and answered them politely with detailed explanations which were very satisfying and convincing and I finally decided to buy the car Before going with AutoScout24 I had also researched other car dealers although to be honest I ve never been as satisfied and contented as I was by speaking to Mr Kris and the entire AutoScout24 Smyle team members The car is clean and well maintained and me and my family are very happy and enjoying every bit of it I drove the car for a short distance and so far everything seems perfect Thanks again to Mr Kris and the entire AutoScout24 Smyle team for the continuous support I can blindly recommend AutoScout24 Smyle service to anyone who is looking forward to buy the car

Excellent support

We had a very good experience with autoScout24 smyle Very good briefing arrangements support during the whole process And excellent support even after the car delivery since we had some initial problems trouble with the car All is solved now and we want to say thank you

Worst decision to choose Autoscout24 de

I ordered the vehicle on 01 02 2025 got the order confirmation on 03 02 2025 Then the Story started Team quickly asked me to send the required documents i sent them After 2 weeks i received an email that my resident permit copy is missing hence the registration of the car is rejected my registration authority I sent the document to them immediately and registration completed the next day No update for 2 weeks again on 07 03 2025 5 weeks over i received a call that the number plates the registration documents are missed by DHL they need to re register the car again Looks reason is not realistic as i am receiving my Letters without fail Now today on 21 03 2025 after 7 weeks no further update the representative from AutoScout24 is also have no info I received a letter from Zollamt to pay my vehicle tax also start paying my first instalment with Bank from 01 04 2025 Worst part is the reprentative gives me an example he can not comment on the delivery and he can not predict the future and giving an example that what if he dies the next day Disgusting conversation

Great service additional known costs

The service was great 5 Star But you have to pay additional for the service registration delivery including one month insurance

Highly recommended for Expats and Others

AutoScout24 smyle have had many poor reviews and I personally find that unjust I am an Expat living and working in Germany who wanted help with purchasing a car and with this team I got exactly what I researched and required I always had the chance to speak English and was helped with any issues or questions From day one to the final day the team have been there for me with the service you expect The team sorted my documents car delivery etc all within the allocated window of 4 to 6 weeks Phones calls were of a highly customer orientated nature emails were answered in time and feedback was accurate The vehicle itself it far beyond what I expected and the condition is practically new I was also offered winter tyres during my purchasing and cause I paid outright I was always kept in the loop for comfort and piece of mind When you receive the car you are shown around and you find it fully equipped with all accessories that the German law states you require and finally the tank had a good amount of gas I came from a country where customer is always right I had my doubts due to previous customer service experience in Germany but with AutoScout24 my doubts were not needed Thank you so much all the team at AutoScout24 smyle

Best Experience

Perfect Service from 1st contact to delivery For any minor problem there was a solution - fast and straightforward Many thanks to my contact person Mrs Wedat Gafo Great Job

Everything worked out very well and the

Everything worked out very well and the service was perfect Just a quicker delivery of the car would have been nice Absolutely happy with my new car and it came in perfect shape