


SND Electrical | Electrical Wholesalers Birmingham | Free UK Delivery
Based on authentic user experiences
michael
6731 reviews
N/A
8 months ago
sent me a cam that did not work
sent me a cam that did not work then i had to run around and package and pay for the return basically it cost me money for nothing
Derek Bell
6731 reviews
N/A
8 months ago
If you want to waste your time try ordering from these clowns
I ordered an item from their website Following confirmation of my order I was later emailed with the following messageYour order has been cancelledOrder was cancelled because we suspect it is fraudulent and your payment has been refunded I rang them to find out what they are playing at and was told they have had some fraudulent payments - try another card or use PayPal No apology for wasting my time I tried purchasing again using a MasterCard and guess what - same thing occurs only with a preliminary email saying Unfortunately your order has been flagged up as medium risk of fraud We are unable to process your order and we will be cancelling refunding you I m not prepared to pay by BACS as it affords little to no protection to me so they can just take a running jump for having wasted my time
Stephen Coates
6731 reviews
N/A
8 months ago
Smart Switches for Led Lights
Bought two Smart Switches for Led Lights which was not 100 happy with as lights were flickering once installed They asked the mske of Led Lights which I gave them and that was it not another peep from the do I sent them back for full refund
Mr William Hargreaves
6731 reviews
N/A
8 months ago
Quick and easy service
Quick and easy service
rick
6731 reviews
N/A
8 months ago
EXCELLENT STAFF AND COMPANY TO DEAL WITH
Firstly a big thankyou to Louise who sorted out a return and re-delivery for me providing excellent customer service she is a credit to your company also l would not hesitate to recommend your business to everyone and l will be a returning customer thankyou once again and especially to Louise for her help
Steve Groombridge
6731 reviews
N/A
8 months ago
Good trustworthy people
Had a small problem with a product they had sold me online - I rang their offices and explained the problem and immediately the kind person answering the phone had offered an equitable solution Excellent service - highly recommended
Marc Baker
6731 reviews
N/A
8 months ago
Excellent Customer Service went that extra mile To help
Great customer service and nothing to much trouble I ordered my purchase online then I called to see if they have a different type of bulb to the ones I ordered They said they didn t but offered to check with their suppliers and get back to me During this time of calling them they knew my order without asking for my order number and they were very good at knowing their customer They called me back with regards to my enquiry the next day as they said they would Sadly they didn t manage to get the bulb I was asking about as it don t appear to be made anywhere This has not affected the way I feel how fantastic the customer service was they are willing to help and go that extra mile to help fulfil their customer s needs Excellent service would recommend to anyone Quick reliable delivery service too Thank you
Mark
6731 reviews
N/A
8 months ago
Great service when changing an order
In my order I included an item which was not what I needed I emailed SND and they changed the order before despatch with no extra charge the swapped item was more expensive The speed of service and no fuss approach was exemplary Thanks
Beth
6731 reviews
N/A
8 months ago
Problem with Ring doorbell
I bought a Ring doorbell with transformer and chime The attached instructions are very minimal and I had a big problem getting the faceplate off the doorbell I contacted Sanj at SND Electrical and he was more than helpful and eventually found and e mailed me the relevant Ring video showing how to remove the faceplate Good customer service well done
James Stretten
6731 reviews
N/A
8 months ago
Excellent and good customer service
I usually use Trustpilot to slag off companies that have poor customer service but this time it s the opposite I bought a product from them called SpeedComfort fans - you fit them under rads to improve convection The product itself is absolutely useless but SND were excellent and once I d returned the product in perfect condition they immediately made a full refund On top of that they went out of their way to be helpful I would definitely buy from them again