Sng Reviews

SNG Shared ownership unclear Charges

I ve been with SNG under a shared ownership scheme since April 2023 and unfortunately my experience has been frustrating and disappointing After moving in I received a service charge bill that was dated from 1st April 2023 even though I didn t take ownership of the property until 28th April 2023 I immediately contacted SNG to inform them of the error as I should not be liable for charges before I even owned the property Despite my repeated requests for them to correct the statement and send me an accurate bill I was told that they were unable to make any amendments What s even more troubling is that SNG is now charging me for service costs that date back to 2022 before I even became involved in the property I feel as though I m being forced to pay for services I didn t use and after several emails with the Leaseholder team the issue still hasn t been resolved I would strongly advise anyone considering shared ownership with SNG to be cautious and make sure you fully understand all charges My experience has been nothing short of frustrating with little accountability from their team and no clear resolution to my issue

Laziest organisation I have ever encountered

By far the worst sloppiest and laziest customer service experience I have had anywhere anytime Bafflingly poor internal communication It is beyond my comprehension how an organisation can be so ineffectual Disappointing at every turn

Communal poo pipe leak in my kitchen not urgent

A leak from a soil pipe pipe is going into my kitchen causing black mould It s been 2 5 weeks since I reported the issue Not only have they not stopped it but don t seem bothered to action It s coming from a communal pipe so it s on them to stop They told me I have to pay for damage to my own ceiling and wall big job Shocked as it s their fault and their delay is causing further damage to my property - I can t even do anything till they stop the leak which they are not interested in doing I hope the ceiling doesn t fall down I ve have had to change Christmas plans and move out of my home at my cost for health and safety reasons I didn t realise how important it is to see who manages a property before buying If I would have known I wouldn t have got the place Please do not purchase a property they manage as they don t manage

Run for your life

If you are in the unfortunate situation of being one of their tenants please do try to have an alternitive In fact run for your life Your tenant at CENSORED became deceased some 5 months ago with bed bugs in his flat His body decayed in the flat for several days and the bed bugs have propagated throughout the building including my flat is below yours and the communical areas are also infested Your refurbishment team visited the property and even though there were clear signs of an infestation and there was a decaying body within the flat they proceeded with their refurbishment works This included ripping out the carpets within and leaving it on the communal areas opposite my flat with your flat door open We have photographic and dated evidence to support this I have been spraying my own flat for the last 5 months and have requested a full schedule of sprays that are to be done by yourselves for your flat and the communal areas to be given to me so that we may spray at the same time with the same chemicals I have been requesting direct contact to your project manager for the last 5 months but have been unsuccessful as you do not respond to my queries I have only received one voicemail from your project manager to inform me of one spray date some 2 months ago Previous and subsequently after this message and I have reiterated that I require your full schedule of spraying You have not provided this I have called to customer service number several times over the last few months to speak to your project manager however have been told she is out to lunch on every occasion I have asked for the contact details of Candita several times through-out these 5 months however you have informed me that she does not have a company email does not have a direct line and that you can not give me her last name The bed bugs are still present through out the building including my flat and the communal areas I have asked you to contact me directly as it is not possible to contact your project manager directly however you have not done so barring that one voicemail some 2 months ago Your mismanagement and non-existent communication demonstrate your lack of care to your customers You have a duty of care to provide a safe and well-maintained environment for your customers You have neglected this You have a duty of care to deal with urgent matters and address them immediately You have neglected this You have a duty of care provide a Decent home Standard You have neglected this