So-eco Reviews

Save yourself the headache and look elsewhere

I was eager to enhance the energy efficiency of my property so I recently engaged with So Eco for their services However my experience with them left much to be desired and I feel compelled to share my disappointment Firstly communication with So Eco was abysmal from the outset It seemed like pulling teeth to get a response from them whether via phone calls or emails Their lack of responsiveness made the entire process frustrating and drawn-out When the work finally began it quickly became evident that the quality was subpar The workers seemed inexperienced and rushed resulting in sloppy installations and shoddy finishes To add insult to injury the project ended up being significantly delayed far beyond the initially promised timeline This not only inconvenienced me but also disrupted other plans and became quite costly Furthermore the pricing structure provided by So Eco was opaque and seemed to constantly fluctuate throughout the project It felt like they were constantly trying to squeeze more money out of me which left a sour taste in my mouth Overall my experience with So Eco was thoroughly disappointing The work has yet to be complete and from their poor communication and lackluster workmanship to their unreliable timeline and questionable pricing practices I cannot in good conscience recommend their services to anyone Save yourself the headache and look elsewhere for a company that truly values its customers and delivers on its promises

No solarSince the installation by So Eco NW the

Since the installation by So Eco NW the solar system has never worked properly They have been out twice to uprate the MCB cos it kept tripping which was only masking a problem When the electrician took off the cover it was sooted up with black because the wiring wasn t nipped up properly so a gap was created hence the jump of the electric to the terminals which started burning creating the soot He rewired the box then put a higher powered MCB tripswitch in and said it was now correct This was in wintertime with a weak Sun 2 weeks later it was back to the solar inverter switching off again but also reading OTHER DEVICE FAULT it only comes on after 6pm now when the sun is Very Weak I took photos of the display panel reading and emailed them 5 times and their reply was it was getting passed on to the Remedials team who would treat it as A PRIORITY CASE This was 15 1 24 and after countless attempts to ring them all I get is an automated message and nobody ever gets back to me I ve also left voicemail messages and again nobody gets back This is isn t the way to run a big company where s the customer service It s non existent That s where it is Don t bother with this company 8 4 24

This company is exploiting the energy

This company is exploiting the energy efficiency grant system They have fitted solar panels to the north facing side of my neighbours roof and the scaffolding is still here two months later

My overall experience with So Eco isn t

My overall experience with So Eco isn t good My EPC isn t accurate at all As far as I m concerned They contacted me saying they couldn t do anything for my property as my EPC is rated as a D Yet the Department For Energy Security and Net Zero claim they want more properties to be in C EPC ratings There is a conflict for a start They kept insisting that my property is in a conversation area despite telling them several times that it s not Had to send a screenshot of the local area showing where the conversation areas are My whole experience with the ECO4 scheme is it s not fit for purpose as are the EPC s that go with them They fail to recognise and identify fuel poor properties As far as I m concerned it doesn t help with the carbon footprint if I leave mine as it is I m still in the same place as far as I m aware it s supposed to help reduce the carbon footprint but clearly its not the case ECO4 installers can do as they please and no one is regulating them It s a complete farce

Don t Waste Your Time

My elderly mother applied for a Eco4 grant for a new boiler The installers turned up at her property early on a cold February morning without giving any advance notice After sending them away we tried to re-arrange another appointment on three occasions they failed to arrive without any explanation Their communication is not poor it s non-existent

Useless Company

This company told my Dad originally he could qualify for a new boiler upgrade free on ill health grounds They did the surgery weeks ago my dad had to get forms completed by the surgery and repeatedly chase up So Eco Finally got through to them today and they told him that they can t install free boiler as his house is cat D My dad is elderly and very unwell and I m so angry they have messed him around like this

Avoid at all costs - Nightmare experience with So-Eco

If could give this company zero stars I would So-Eco began work on my property on 10th April 2024 with a 10-day completion estimate yet six months later my project is still unfinished This has been an absolute nightmare from start to still not finish Communication with So-Eco was appalling Contractors showed up unannounced or didn t come when scheduled making planning impossible My emails went largely unanswered and I felt completely abandoned as a customer Their work left my property uninhabitable for 14 weeks They ordered the wrong part for the heat source pump twice leaving me without hot water Damage to my home and personal belongings was severe soft furnishings ruined my new shutters broken clothing left uncovered and covered in dust and sludgy radiator water was spilled across my furniture floor and even my bedside lamp They even used my lasagne dish to catch radiator water Rubbish including old radiators plasterboard and other debris was left strewn around my home and garden It was a heartbreaking experience I m grateful that Cornwall Council responded to my complaint by removing So-Eco from their preferred supplier list but I hope others avoid the distress I endured Be very careful and do thorough research when selecting a company for grant-funded installations This was the worst customer experience of my life UPDATE - So-Eco are currently in a state of suspension by NAPIT They have also been suspended by The Microgeneration Certification Scheme MCS

Avoid this company

Avoid this company they do not complete work they cause damage They do not respond to phone calls or emails and if you manage to speak to them they say they will call back and don t I d give 0 stars if I could Left with a cold damp house after 4 months engineer do not show when they say they will now no response The last excuse was the van broke down They still advertise they do eco 4 government grants please avoid I d hate anyone to have to deal with what we have