Socalgas Reviews

I am paying for gas I m not using

I am getting charged for gas I am not using My apartment was vacant for a month with nothing turned on or running I was charged for using about 1 therm per day which is impossible There is no one I can talk to in customer service about the issue

Thievery Disguised as Business

I have paid my bills on time in full for all 2 years I ve had SoCalGas Recently I was moving some money around as I was in between jobs and my online payment went through at a time when I didn t have enough funds in the account so SoCalGas charged me with an insufficient funds fee I had not missed the payment due date I simply tried to pay early with insufficient funds in my account Frustrated I called SoCalGas customer service asking if they could grant a refund for this charge or apply the amount to a future bill After multiple phone calls to representatives and supervisors all of them said they could do nothing about it I had no recourse It is extremely frustrating to get hit with a fee from a company which has a monopoly One can do nothing It feels like being robbed This is thievery disguised as business

Being charged over 5 per therm for

Being charged over 5 per therm for natural gas going to turn off and put my lock on meter SoCalGas should be facing felony criminal charges

I need to wait 10 days for SoCalGas service

I need to wait 10 days for SoCalGas to turn on service Meanwhile I have no gas stove no hot water for 10 days -The first time I called on 6 22 2023 the lady messed up address and the service person went to a wrong house on 6 22 evening -The second time I called on 6 23 I was told the service person doesn t work on weekend and I will need to wait till Monday 6 26 However the service person didn t show up -I called the third time on 6 26 afternoon and was told the appointment is now Monday 7 3

Paying for their mistakes yes it is plural

We moved and asked for the gas to be shut off obviously of which they have record They did not turn it off for a month and then cause of covid they said they refused to shut off service and our home for sale and vacant got charged for gas service Apparently they notified us of this by placing a tag on the meter realtor never saw a tag likely it blew away in a spring storm SW even though they had our contact info as well 6 months later we asked for the service to be turned on and off all in one day so an inspector could verify the gas service worked properly They have record of us asking to have it shut off afterwards and again did not turn it off Finally it was shut off when new owners took ownership and so now we supposedly owe hundreds of dollars for their negligence Sadly it is a monopoly so you cannot get gas service elsewhere

Safety as their lowest priority

When asking for safety check on an essential appliance that was deemed potentially hazardous I was told I would have to wait for at least 3 weeks to have it checked That would be 3 weeks without heat in the winter They told me that I could just use it anyways till then and take the risk It is absurd to me that a company would put such a low premium on the health and well-being of their customers

I used Billmatrix to pay my SoCalGas

I used Billmatrix to pay my SoCalGas Bill entered my acct and paid with my EDD debit card Billmatrix applied the money to a different acct probably bogus When I contacted SoCalGas they gave me the runaround with phone number that does not answer with a live person I sent 3 emails to SoCalGas no responseJust got ripped off my a Billmatrix Scam probably Too Stressed to deal with a 50I Am Done

Difficult to pay bill

SoCalGas website tries to trick and force you into providing your bank account information which I refuse to do because I do not trust these companies to take only the amount due at the appropriate time I only ever pay by virtual credit card number I can turn off and control But their website makes it exceptionally difficult to do this with multiple trick screens and hoops to jump through before you can get to the credit card payment form then they charge you a fee and there is no Autopay by credit card

YOUR HOME ENERGY UPDATE - TOTALLY USELESS IF YOU HAVE A POOL

I CALLED TO GET INFORMATION ABOUT THE HOME ENERGY UPDATE I RECEIVED THAT COMPARES OUR GAS USEAGE TO THAT OF A COMPARABLE HOME Mine was more than twice the comparable and I wanted to learn why The first question I asked was I have a swimming pool with a gas heater just as tens of thousands of your California customers do Do the comparison numbers include that crucial gas useage Duhhhh no they don t and they don t have any numbers of similar homes that do have pools I called SoCal customer service and they not only didn t have any more info on homes with pools nor were they the slightest bit interested in even passing that along to whatever SoCal Executive Manager who might be in charge of this valuable program What a total waste of our time and their money all built into our gas rates of course