Soderbergpartners Reviews

Extremely unprofessional and deceitful behavior

I liked a home that I wanted to buy S derberg Partners was listed as a partner on the broker s page so I decided to contact them I explained everything to the Account Manager especially that I am between employments and will soon start a job with better position and salary starting with 3 month probation I confirmed several times if that s okay and acceptable otherwise I don t want a credit check and don t want to continue I was assured it s no problem and everything is good to go And that he will share the information with the Credit Department that will do a credit check and make the final decision Two days go by no decision and I m told by the manager that he s going on vacation I have no clue who will manage my case now I m calling the company for another week for an update and all I hear is that the case is with the credit department pending their decision Later I was informed that the case is with Skandia Bank and they are usually very slow in processing That s how I came to know that the credit department is actually Skandia Bank Today after over a week I get an email from another manager that the credit department has requested more information and that I need to explain my employment situation I also need to explain why do I want to buy this home now and not in November after my probation period ends I had already provided my employment information to to the previous manager in complete detail I m told it s important for Skandia so I provide it again The second question doesn t make any sense at all The home that I like is available now how do I know if it will be available until November I send a reply to the new manager explaining this and what do you know auto reply that he has also gone away on vacation Naturally frustrated and disappointed I call their helpline again and a very helpful lady heard the entire case and informed me that the application was rejected because I ll be on probation Now there s two things 1 I specifically told Account Manager about the new job and that I ll be on probation until November 2023 He confirmed it s no problem He should have known the requirements of their partner banks This was extremely unprofessional and careless behavior I could have just chosen another bank in the meantime Wasted so much of my time and effort and of course decreased my credit score for no reason 2 He told me he will send the information to the credit department He never told me it s Skandia Bank These are completely different things This almost amounts to cheating and hiding information If nothing else I would have checked with Skandia Bank myself what their requirements are and stopped right there Very disappointing careless unprofessional and deceitful behaviour UPDATE Increasing my rating from 1 to 3 I now spoke with the third Account Manager from S P I told her about the mess the previous Account Managers had created She truly felt sorry and told me she will submit a complaint about this and will try her best to help me out She talked to Skandia Bank and found a middle ground that the loan is approved but I must move in after my probation period ends I think that s a fair solution given the circumstances I m really impressed with how professionally she handled this and found workable solutions the last two days Thank you