Soenergy Reviews

Stop harassing me with fake unpaid

Stop harassing me with fake unpaid bills I left the rented apartment over a year ago I paid all bills corresponding to that account sent the corresponding meter readings and finished everything correctly They are still charging me for bills that happened AFTER I LEFT the apartment Ridiculous and unbelievable

I cannot state clearly enough what a

I cannot state clearly enough what a terrible service SO Energy provide Over the years I have tried many but I can say unequivocally SO Energy is the WORST ever If I could leave them I would They are sweetness and apologetic enough when you get hold of them but never change Getting my account in a mess denying I have gas supply blaming other provider taking estimated reading over smart meter then refusing to credit because computer cannot do it I have it all with them

Dreadful Service

I was given 13 days before my account was to be terminated and that 901 would be returned to my bank account I tried to renew for a further year but the web site would not operate Over the course of 7 days I have emails and telephone calls promised which have not happened I have never had such appaling service and their lines of comunication need to be greatly improved

Awful company who are profiteering from

Awful company who are profiteering from the energy crisis On 29 11 22 out gas account was over 400 in credit which is excessive and over 3 times my monthly direct debit We provide regular meter readings and on 5th Dec I provided reading plus photo and was told by So Energy customer services in email that a refund of 123 53 would be paid into my account within 5 working days Despite repeated attempts to contact them this has not been paid as at 29 12 22 and no response from their so called help line

Absolute Sham of a company

Absolute Sham of a company I am 83 and registered as a Venerable customer following a Hip operation I cannot read the Gas meter as it is so low to the ground I have been promised meter readings every 3 months nothing Smart meter installed but the Gas meter was never commissioned apparently there has been no Engineers slots available in 5 months to revisit and commission When I call can you give me the Gas meter reading please

Not receiving statements

I have not received a statement since having a smart meter fitted 9 months ago despite numerous emails and phone calls They just fob me off with excuses and do nothing My account is showing my payments every month but not showing any usage values Therefore I have no idea how much I m spending There is over 700 in credit showing on my account I can t see why they can t send statements as they did before the meter was fitted Really poor service and only serves to create mistrust

So energy no communication so poor

Been with so energy 11 months everything fine until end of August coincidentally this is when they joined with were taken over by ESB Since then I have not had my regular monthly statement and two emails remain unanswered As I near the end of my fixed term I have absolutely no idea whether I m in debit or credit Extremely annoyed and feel helpless

If you want to get your credit back dont bother with this company

I changed supplier 36 days aho and still they haven t done a final statement and still have 338 of my money which is credit Cancelled direct debit as i didn t want them to have anymore money and all i get is emails telling me they need me to set one up They don t seem to have a clue glad I ve gone elsewhere been much better treated already