Based on authentic user experiences
Chris
6737 reviews
N/A
6 months ago
Avoid
Avoid avoid avoid I emailed the company to raise an issue with our battery unit They emailed back a few times asking for photos After I provided them with everything they decided to just ignore us The unit is under warranty but they do not care I noticed quite a few people have this problem with the company and their equipment I would not recommend nor will I ever buy anything else from them
Julia Bundock
6737 reviews
N/A
6 months ago
Avoid at all costs SoFar solar uk
The uk branch of this company are terrible It is a mainland based Chinese company Shenzhen SOFARSOLAR Co Ltd They have contacted the UK side but no joy Photos and all information been provided but they do not reply to emails The invertor is under guarantee but we seem to have no hope of having this replaced I can only concur with previous reviews Please AVOID at all costs SoFarsolar
Solum GB
6737 reviews
N/A
6 months ago
No payment for warranty works
We ve always trusted SOFAR Solar products but our recent experience has been disappointing After replacing two inverters under warranty in July and August following all their procedures we are yet to receive payment for the work The last communication from them was in October with no signature or clear follow-up Despite our repeated efforts there has been no progress We urge SOFAR Solar to address this issue promptly and honor their commitment SolarEnergy CustomerSupport SOFARSolar
Pete
6737 reviews
N/A
6 months ago
Appalling UK customer service
Appalling UK customer service Our company has been trying to resolve a warranty claim on behalf of a customer for 3 months The support staff who answer the phone tell us lie after lie and never phone back It is still not resolved AVOID THIS COMPANY
mark brady
6737 reviews
N/A
6 months ago
Avoid
Avoid Second Sofar unit that went faulty within a year although i have paid for a 10 year extended warranty on this unit Sofar will not help or support or stand by the warranty i have exhausted all contact with them and as for their so called customer support forget it as its just useless honestly its pointless contacting them their equipment is like their customer support it does not work as it should i ll cut my loses and move to another brand as for Sofar and their equipment i strongly suggest do your research and best to avoid as no customer or tech back up worth talking about
Renish Vaghasiya
6737 reviews
N/A
6 months ago
YOUR COMPANY EMPLOY NAME IS JATIN
YOUR COMPANY EMPLOY NAME IS JATIN DARJI HE IS NOT PROVIDED A PROPER REPLY OR ANY SOLUTION THE CUSTOMER HAS BEEN PERPLEXED FOR THE LAST 3 WEEKS PLZ TAKE ACTION AND PROVIDE SOLUTION