Sohohome Reviews

Fantastic Service

We wanted 2 marble side tables for our retail store Sarah Harrison advised tables were out of stock and would advise when back in stock True to her word she emailed 2 weeks later to advise tables now back in stock and we have now placed the order Amazing customer service going the extra mile and very professional throughout Thank you Sarah

Today I am writing a review for Preni

Today I am writing a review for Preni Amirkhanian a designer with Soho Home based in Los Angeles After a Zoom interview Preni created a fabulous design plan for seven rooms in my house She oversaw a substantial order from Soho Home AND she was able to deal with the complication of delaying the order as my move-in date was delayed due to a renovation Preni was a professional throughout the entire process and was very responsive to any issues or concerns The best part however is how beautiful my home looks from her selections I receive compliments from everyone who walks in the door Thank you so much Preni

Excellent Customer Service and Quality Product

I recently had an issue with my Theodore chair from Soho Home and Georgia from customer service was incredibly helpful in resolving it She assisted me with the replacement process and I received a new chair that is truly worth every penny The product was carefully selected and delivered with precision A big thank you to the Soho Home team and especially Georgia for their outstanding service

Seamless Customer Service

Our experience with SOHO Home has been great We are an LA design firm of over 30 years and a great product teamed with exceptional customer service is key SoHo home has had excellent customer service and we so appreciate that We needed to return some gorgeous chairs that were unfortunately too large for our space but Michael and Sophie were on it and that made the process seamless Thank you Sophie for your speedy response Christina Jones

Great customer support

We ve ordered 2 wall lamps for a client We encountered a problem with one of the lamps and contacted customer support Georgia quickly responded and resolved our issue by sending a replacement part The lamps are beautiful and the client is pretty happy Thank you for your quick response and great customer support

Soho experience

The products of Soho Home are realy great The customer service is very helpful and fast I loved working with Fausta Stella who ensured that the process of our orders went smoothly and always got back to me with information and assistance quickly

Good service

My daughter bought me a lovely diffuser for my home after I liked the one I had bought for our holiday home in Cornwall so much However when it arrived it didn t work properly so Jill at Soho Home replaced it after I sent her a video of it Excellent service

Super positive experience

Super positive experience I reached out about a few broken dishes months after delivery I didn t open the packages until then because I moved across the country and they quickly sent a new shipment with replacements I forgot to update the address to my new one so when the dishes went to the old address they promptly sent another shipment to the new address Will confidently order from them in the future

Excellent A-Z Experience

Huge thank you to Sarah from Soho Home who was on hand for what felt like 24 7 with all our enquiries while furnishing our new home She was patient with us while we took our time making decisions professional in her approach knowledgable about the Soho Home business and products lastly she was caring and made the whole process seamless