Solarzero Reviews

I am a customer of Solarzero but I am

I am a customer of Solarzero but I am very disappointed The reason is I have found the Solarzero take 700 from my account with any reason That s not the first-time A month ago they took 1500 from my account I went to supermarket and when I was trying to pay but payment was declined then I checked my account and found Solarzero took 700 from my account Not very happy

Very poor service

We have had nothing but issues with SolarZero Their customer service is appalling we ve been waiting over a month for our installation to be completed We ve been misinformed countless times and staff seem very confused about the setup process The people who installed the Solar equipment at our house damaged our garage breaking a door stop and a door handle that are still unfixed Deeply regret going with Solarzero

Disappointed

Solarzero staff called my home they made two appointments and did not show to either of them The 2nd appointment someone made a pre-appointment call to change the time and made it a bit earlier I waited in again all Saturday morning I did not get a cancellation call just another no show Very hard now to put my faith in Solarzero I give you a zero rating sorry

Pay double every winter solar zero and Electricity grid

We were enjoying Solar zero in Summer where we only paid Solar zero fixed rent 207 every month and grid electricity was within 100 which was almost same or lesser than usual bill so was happy But during winter from May solar is generating very little power which made us pay more than usual bill amount to grid plus Solar Zero charge of 207 which is much more than usual bill before solar installation Now I don t see any benefit of installation of Solar except for less carbon footprint and place like New Zealand where we are so close to sun Solar panels don t work for 3 months May till July plus other low sun days Is this worth it We are paying more and no savings

Solar Zero sales tactics are misleading

Solar Zero sales tactics are misleading and they fail to disclose all of the associated costs We are now paying more for power than we have ever paid in our lives and we are not huge users Their customer service is terrible and they do not answer emails or come back to you when you leave messages My best advice to you is read the contract right through word for word and see if it suits your needs The contract term over 20 years and makes selling your property impossible Also be sure that you understand you pay for the solar panels which you never own over 20 years and you get a separate electricity bill

Scammer

Scammer Sad to say that my fellow Filipina From Christchurch did the sales talk to us and assured us that we could pull out our account from them anytime that we are not happy with their services Can t even use our heat pump during this winter we are scared that we will pay more Not happy that we are expecting that we will pay less money which never happened we are paying more than we didn t expect It seems that me and my husband need to kick our ass to work to give our money to them

JOINING SOLAR ZERO THINK TWICE

We decided to go with Solar Zero energy so our energy bill will be reduced I DON T RECOMMEND ANYONE JOINING We pay 144 in network levy peak and non peak charges Then 120 on ongoing monthly payment for the panels and battery Then we pay about 690 for spot rate charge This for electricity only Before moving to Solar Zero our winter bill for Gas and Electricity was around 450 As opposed to 1200 per month Feels like we have been SCAMMED We want to get out of the contract Not sure how

Very expensive lease option

We have been with them since approx 2016 The system has never produced anywhere near the power needed On average it produces approximately 20 of our power only 7 panels - we were assured that was plenty and although the battery allows us to store power we are still importing 100s of kWh a month So no savings We do save on the cost per kWH compared to other rates as they have an agreement with ecotricity however they buy back at the same rate and most months we don t export anything Our power bills have not reduced over the time we have been with them The one redeeming factor is that it works as advertised in a power outage although only part of the home is covered and the battery is fairly small so we do need to be careful about power use Not sure how long it would last in the event of a natural disaster when the power could be off for days

Solar Zero in liquidation

The company was great when you first joined but things took a downturn over time One of the key reasons for its decline in your view is the poor customer service which you rated as far below satisfactory If only the company had prioritized getting that right it might have avoided the situation of liquidation