Solgaard Reviews

Claim

Excellent customer service

Zee responded to my email promptly and had immediate solutions for my concerns In addition to the design of Solgaard suitcases I really like their warranty which is why I own 3 check in closets and 1 carry on closet I was pleased to see the company honor their warranty with no hassle

I travel internationally several times

I travel internationally several times a year Over the course of my travels over the years I have purchased far too many pieces of luggage to meet my needs However purchasing an Endeavor Backpack carry-on luggage and checked luggage by Solgaard has ended my quest to purchase the best luggage for my needs I recently traveled on cruises to Alaska then on to Europe My luggage looked fantastic and functioned perfectly since I was able to simply take my packed items from the suitcase directly to hang in the closet thereby saving me hours unpacking and repacking Just as importantly in Europe I noticed that my luggage would not locked and a chest strap on my backpack separated When I returned home I contacted Solgaard Customer Service to resolve the separate unrelated problems The chest strap issue was solved immediately and was able to quickly reattach the chest strap because of Solgaard s ingenious design The luggage failing to lock issue was quickly solved by customer service when they asked in which direction the TSA lock was alligned It turns out the TSA rep who inspected my luggage failed to turn the key to the closed position The Solgaard customer service rep directed me to Amazon com to purchase a TSA key online for less than 7 Once I received the TSA key the problem was quickly resolved Thank you Solgaard Customer Service

Very pleased with check in and carry on cases

We purchased a check in closet as well as two carry on closets These pieces are definitely meeting our expectations and exceeding them for organization The inserts are fantastic They really do help to keep us organized when travelling especially when there is no closet or limited storage We did have an issue with the check in closet cracking on my husband s recent trip to SEA I got in touch with customer service and a replacement was arranged for very quickly I was very impressed with our customer service rep Jay He was the utmost in professional and was so quick with communication Even with the crack hey - it could happen with any luggage I would highly recommend Solgaard I rest assured knowing that they stand behind their product and really do the extra mile if something happens

Lost our suitcases in the wildfire

We were only able to use our Solgaard suitcases one time and we did enjoy them Unfortunatel we lost our home in the Maui wildfires we lost everything including our new suitcases I emailed the company and asked if their warranty covered fire damage They sent us two new suitcases the very same day Way to back up your product and care for your customers Thank you Liza for all your help

Superlative Customer Service

We bought two Solgaard suitcases in 2022 One was damaged after being checked on an international flight We put it away and basically forgot about it I reached out to Solgaard and they asked that we send pictures I submitted them and within 10 days they had delivered a brand new suitcase to our home The service was exceptional and turn-around time amazing - especially after we only reached out after about 16 months

Responsive

Quick response to my email regarding my shipment Wasn t expecting a response on a Saturday afternoon

Customer Support

Genie the kind lady who answered my phone call was very quick and attentive to my questions and was able to fix my issue way quicker than I could have expected I could not be happier with how unbelievably quick she resolved the issue I was having and she definitely represents this company well as Solgaard has been fantastic about their help before and they consistently make high-quality products

Have the Solgaard endeavor backpack and

Have the Solgaard endeavor backpack and I absolutely love this thing Perfect for travel perfect for work all around just a terrifically designed bag Recently however my bag was damaged to the point I cannot use it Reached out to the company and they processed replacement without hesitation Big ups to Rio in customer support for being so responsive and helpful Solgaard is now on the short list of companies who have a terrific product and match it with terrific customer service Thanks for being you

Missing luggage accessories

Lyza helped me receive some items that did get shipped right away Company quickly responded to my email inquiry Resolved situation in 24 hours and shipped the accessories

Excellent Customer Service

After placing my order I realized that what I ordered would not fit my needs I reached out to Solgaard to request an order cancellation and a refund The response was very quick and the refund was issued immediately I can highly recommend this company based simply on the excellent customer service experience I had with them