Solgaard Reviews

This company is amazing

This company is amazing One item I purchased the Shoreline Watch suffered a break of the watch band I didn t have the receipt or an order number Lyza took what information I had was able to verify my purchase and processed an order for a replacement watch Lyza is a wonderful customer service representative I am a customer for life Ecofriendly AND Solgaard stands by it guarantee

I wanted to change colors of suitcase

I wanted to change colors of suitcase after ordering and they were very easy to work with and facilitated my request The suitcase seems to be of great quality I haven t used it yet and everything through the company processing the change of color was easy and painless

Top notch service products

Fantastic products had a few minor issues that were resolved with courtesy and professionalism Get compliments on the backpack and carry on nearly everytime I m at the airport

Truly greatest traveling backpacks

Truly greatest traveling backpacks Best Christas gift for someone who enjoy traveling

I received great help from Zee at

I received great help from Zee at Solgaard When placing my order the system would accept my overseas address but would not allow me to ship to my APO Zee helped me place my order via email then complete the transaction via secure link Outstanding support I can barely wait to get my carryon closet and checkin closet from the Black Friday sale We already have 3 trips planned in the next 2 months Thank You Zee

ExceptionalCustomer Service Beyond Expectations Solgaard Delivers

As an avid traveler I ve always relied on the durability and quality of my luggage to make my journeys smooth But during my recent trip from Minneapolis to Munich I faced an unexpected hiccup when looking at my suitcase on the baggage claim I noticed that a wheel was missing After checking it closer I saw that the wheel broke out of its socket and there was no way to get it repaired Naturally I was concerned especially since my suitcase was out of its one-year warranty period With a bit of apprehension I reached out to Solgaard s customer support team hoping for a solution To my delightful surprise the response I received was nothing short of amazing Despite the elapsed warranty the support team acknowledged my issue with genuine care and understanding But what truly stood out was their willingness to go above and beyond Without any hesitation they sent me a replacement suitcase ensuring that my travel inconveniences were swiftly addressed This gesture not only alleviated my stress but also solidified my trust in Solgaard as a brand that genuinely values its customers experiences I am thoroughly impressed by Solgaard s exceptional customer service They have not only provided a high-quality product but also backed it with support that exceeds expectations For anyone considering a reliable and customer-centric travel gear brand my experience stands as a testament to Solgaard s commitment to their customers Kudos to the team for their outstanding service

We had an issue with shipping so I

We had an issue with shipping so I reached out to solgaard and i was impressed with the promptness of a response I got They were quick to help and got the issue easily resolved Cant wait to try out their product

Great communication

I ordered the carry on larger and the endeavor backpack When my carry on was delivered but not my backpack I emailed customer service and within just a few short hours they figured out my shipment was in 2 orders my 2nd confirmation number was sent and it was VERY easy to communicate via email with them Once I have my trip to Italy I plan to make an additional review So far I m impressed with the speed of their delivery time as well as the speed in which they corresponded to me with my question Can t wait to use my new luggage

Amazing customer service

Amazing customer service as well as a great product I had uncommon weird malfunction happen when first acquiring my carry-on closet The Solgaard Support Team was quick to respond and quick to offer options to remedy the situation

Top notch company customer service

I recently purchased a suitcase for an international trip Once I packed and closed the suitcase the locks wouldn t work it wouldn t open and my passport was inside Needless to say we had to bust the locks and I wasn t able to use the suitcase on the trip When I returned I reached out to them expecting the same customer service that I have become numb to and honestly expected nothing I am absolutely blown away Your customer care and response is incredible WOW The suitcase was replaced without hassle blame or excuse You have made me a committed and loyal brand ambassador

Excellent Customer Service

After placing my order I realized that what I ordered would not fit my needs I reached out to Solgaard to request an order cancellation and a refund The response was very quick and the refund was issued immediately I can highly recommend this company based simply on the excellent customer service experience I had with them

Missing luggage accessories

Lyza helped me receive some items that did get shipped right away Company quickly responded to my email inquiry Resolved situation in 24 hours and shipped the accessories

Have the Solgaard endeavor backpack and

Have the Solgaard endeavor backpack and I absolutely love this thing Perfect for travel perfect for work all around just a terrifically designed bag Recently however my bag was damaged to the point I cannot use it Reached out to the company and they processed replacement without hesitation Big ups to Rio in customer support for being so responsive and helpful Solgaard is now on the short list of companies who have a terrific product and match it with terrific customer service Thanks for being you

Customer Support

Genie the kind lady who answered my phone call was very quick and attentive to my questions and was able to fix my issue way quicker than I could have expected I could not be happier with how unbelievably quick she resolved the issue I was having and she definitely represents this company well as Solgaard has been fantastic about their help before and they consistently make high-quality products

Responsive

Quick response to my email regarding my shipment Wasn t expecting a response on a Saturday afternoon

Superlative Customer Service

We bought two Solgaard suitcases in 2022 One was damaged after being checked on an international flight We put it away and basically forgot about it I reached out to Solgaard and they asked that we send pictures I submitted them and within 10 days they had delivered a brand new suitcase to our home The service was exceptional and turn-around time amazing - especially after we only reached out after about 16 months

Lost our suitcases in the wildfire

We were only able to use our Solgaard suitcases one time and we did enjoy them Unfortunatel we lost our home in the Maui wildfires we lost everything including our new suitcases I emailed the company and asked if their warranty covered fire damage They sent us two new suitcases the very same day Way to back up your product and care for your customers Thank you Liza for all your help

Very pleased with check in and carry on cases

We purchased a check in closet as well as two carry on closets These pieces are definitely meeting our expectations and exceeding them for organization The inserts are fantastic They really do help to keep us organized when travelling especially when there is no closet or limited storage We did have an issue with the check in closet cracking on my husband s recent trip to SEA I got in touch with customer service and a replacement was arranged for very quickly I was very impressed with our customer service rep Jay He was the utmost in professional and was so quick with communication Even with the crack hey - it could happen with any luggage I would highly recommend Solgaard I rest assured knowing that they stand behind their product and really do the extra mile if something happens

I travel internationally several times

I travel internationally several times a year Over the course of my travels over the years I have purchased far too many pieces of luggage to meet my needs However purchasing an Endeavor Backpack carry-on luggage and checked luggage by Solgaard has ended my quest to purchase the best luggage for my needs I recently traveled on cruises to Alaska then on to Europe My luggage looked fantastic and functioned perfectly since I was able to simply take my packed items from the suitcase directly to hang in the closet thereby saving me hours unpacking and repacking Just as importantly in Europe I noticed that my luggage would not locked and a chest strap on my backpack separated When I returned home I contacted Solgaard Customer Service to resolve the separate unrelated problems The chest strap issue was solved immediately and was able to quickly reattach the chest strap because of Solgaard s ingenious design The luggage failing to lock issue was quickly solved by customer service when they asked in which direction the TSA lock was alligned It turns out the TSA rep who inspected my luggage failed to turn the key to the closed position The Solgaard customer service rep directed me to Amazon com to purchase a TSA key online for less than 7 Once I received the TSA key the problem was quickly resolved Thank you Solgaard Customer Service

Excellent customer service

Zee responded to my email promptly and had immediate solutions for my concerns In addition to the design of Solgaard suitcases I really like their warranty which is why I own 3 check in closets and 1 carry on closet I was pleased to see the company honor their warranty with no hassle