Solgaard Reviews

Solgaard - Sustainable Travel Gear for Global Citizens

3.58
141 reviews
Great Rating
Based on 141 user experiences
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S

Excellent customer service

Zee responded to my email promptly and had immediate solutions for my concerns In addition to the design of Solgaard suitcases I really like their warranty which is why I own 3 check in closets and 1 carry on closet I was pleased to see the company honor their warranty with no hassle
T

I travel internationally several times

I travel internationally several times a year Over the course of my travels over the years I have purchased far too many pieces of luggage to meet my needs However purchasing an Endeavor Backpack carry-on luggage and checked luggage by Solgaard has ended my quest to purchase the best luggage for my needs I recently traveled on cruises to Alaska then on to Europe My luggage looked fantastic and functioned perfectly since I was able to simply take my packed items from the suitcase directly to hang in the closet thereby saving me hours unpacking and repacking Just as importantly in Europe I noticed that my luggage would not locked and a chest strap on my backpack separated When I returned home I contacted Solgaard Customer Service to resolve the separate unrelated problems The chest strap issue was solved immediately and was able to quickly reattach the chest strap because of Solgaard s ingenious design The luggage failing to lock issue was quickly solved by customer service when they asked in which direction the TSA lock was alligned It turns out the TSA rep who inspected my luggage failed to turn the key to the closed position The Solgaard customer service rep directed me to Amazon com to purchase a TSA key online for less than 7 Once I received the TSA key the problem was quickly resolved Thank you Solgaard Customer Service
T

Very pleased with check in and carry on cases

We purchased a check in closet as well as two carry on closets These pieces are definitely meeting our expectations and exceeding them for organization The inserts are fantastic They really do help to keep us organized when travelling especially when there is no closet or limited storage We did have an issue with the check in closet cracking on my husband s recent trip to SEA I got in touch with customer service and a replacement was arranged for very quickly I was very impressed with our customer service rep Jay He was the utmost in professional and was so quick with communication Even with the crack hey - it could happen with any luggage I would highly recommend Solgaard I rest assured knowing that they stand behind their product and really do the extra mile if something happens
D

Lost our suitcases in the wildfire

We were only able to use our Solgaard suitcases one time and we did enjoy them Unfortunatel we lost our home in the Maui wildfires we lost everything including our new suitcases I emailed the company and asked if their warranty covered fire damage They sent us two new suitcases the very same day Way to back up your product and care for your customers Thank you Liza for all your help
P

Superlative Customer Service

We bought two Solgaard suitcases in 2022 One was damaged after being checked on an international flight We put it away and basically forgot about it I reached out to Solgaard and they asked that we send pictures I submitted them and within 10 days they had delivered a brand new suitcase to our home The service was exceptional and turn-around time amazing - especially after we only reached out after about 16 months
P

Responsive

Quick response to my email regarding my shipment Wasn t expecting a response on a Saturday afternoon
P

Customer Support

Genie the kind lady who answered my phone call was very quick and attentive to my questions and was able to fix my issue way quicker than I could have expected I could not be happier with how unbelievably quick she resolved the issue I was having and she definitely represents this company well as Solgaard has been fantastic about their help before and they consistently make high-quality products
P

Have the Solgaard endeavor backpack and

Have the Solgaard endeavor backpack and I absolutely love this thing Perfect for travel perfect for work all around just a terrifically designed bag Recently however my bag was damaged to the point I cannot use it Reached out to the company and they processed replacement without hesitation Big ups to Rio in customer support for being so responsive and helpful Solgaard is now on the short list of companies who have a terrific product and match it with terrific customer service Thanks for being you
M

Missing luggage accessories

Lyza helped me receive some items that did get shipped right away Company quickly responded to my email inquiry Resolved situation in 24 hours and shipped the accessories
M

Excellent Customer Service

After placing my order I realized that what I ordered would not fit my needs I reached out to Solgaard to request an order cancellation and a refund The response was very quick and the refund was issued immediately I can highly recommend this company based simply on the excellent customer service experience I had with them

About Solgaard

Solgaard makes the best sustainable travel backpacks and smart suitcases. We create premium items like Lifepack®, The Carry-on Closet®, Solarbank®, and Anti-Theft Backpacks made with SHORE-TEX® Fabric. Free US shipping, 10 year warranty, and every item we sell pulls 5 lbs of ocean plastic.

United States

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Frequently Asked Questions

Solgaard is a brand dedicated to creating innovative, durable, and eco-conscious products for modern travelers and urban explorers. Its core philosophy merges intelligent, problem-solving design with a profound commitment to environmental responsibility. The company aims to solve practical issues like organization and protection of valuables while actively addressing ocean plastic pollution through its products and initiatives.

The ShelfPacking™ system is a patented organizational technology built into Solgaard's luggage line. It functions as a built-in shelving unit that transforms the packing and unpacking process. This system helps keep clothes organized, easily accessible, and wrinkle-free, enhancing travel efficiency and convenience.

Solgaard constructs its products with durability as a primary focus. Materials include aerospace-grade polycarbonate for hard-shell luggage, providing robust impact resistance. For soft goods like backpacks and daypacks, the brand utilizes high-density nylon and other resilient fabrics, ensuring longevity and performance for frequent use.

Shore-Tex™ is a proprietary material developed by Solgaard, woven from upcycled ocean-bound plastic. It is a cornerstone of the brand's sustainability mission. By incorporating Shore-Tex™ into products, Solgaard directly contributes to reducing plastic waste in oceans. The company quantifies this impact, often stating the equivalent number of plastic bottles removed from the environment for each product sold.

Each Solgaard purchase funds the collection and recycling of ocean-bound plastic. The company provides a specific metric, such as 'Ocean Plastic Removed,' associated with its products. This means customers directly participate in the cleanup effort, as their purchase supports the removal of a quantified amount of plastic waste, turning it into materials for durable goods.

About Solgaard

Solgaard: Redefining Sustainable Travel and Everyday Carry

Solgaard is a forward-thinking brand dedicated to creating innovative, durable, and eco-conscious products designed for the modern traveler and urban explorer. The company operates on a core philosophy that merges intelligent design with a profound commitment to environmental responsibility. At its heart, Solgaard seeks to solve practical problems—like organizing belongings and protecting valuables—while actively contributing to the solution for one of the planet's most pressing issues: ocean plastic pollution.

Core Product Lines and Innovative Design

The brand's portfolio is centered around high-performance luggage, backpacks, and everyday carry items, each featuring Solgaard's signature organizational technology. Key product categories include:

  • Luggage:Featuring the patented ShelfPacking™ system, a built-in shelving unit that transforms suitcase packing and unpacking, keeping clothes organized and wrinkle-free.
  • Backpacks and Daypacks:Engineered with numerous compartments, laptop sleeves, and often integrated with the same organizational features found in their larger luggage.
  • Accessories:Including tech organizers, toiletry kits, and other travel essentials designed for maximum utility.

Every product is built with durability in mind, utilizing robust materials like aerospace-grade polycarbonate for hard-shell luggage and high-density nylon for soft goods, ensuring longevity and resilience.

The Sustainability Mission: Shore-Tex™ and Beyond

Solgaard's environmental commitment is not an afterthought; it is integral to its business model. The brand's most notable initiative is the development and use of Shore-Tex™, a material woven from upcycled ocean-bound plastic. For every product sold, Solgaard funds the collection and recycling of the equivalent of a specific number of plastic bottles—often quantified in the "Ocean Plastic Removed" metric displayed with each item. This tangible impact allows customers to directly participate in the cleanup effort.

This mission extends to a broader ethos of creating products meant to last, thereby combating the culture of fast consumerism. The company also engages in partnerships with environmental organizations and is transparent about its supply chain and material sourcing.

Target Audience and Brand Experience

Solgaard appeals to a discerning customer base that values both form and function. This includes frequent travelers, digital nomads, professionals, and students who seek efficiency and organization without compromising on style or their ecological values. The website and product design reflect a clean, minimalist aesthetic that is both modern and timeless.

The online experience is streamlined and informative, with detailed product videos, specification lists, and customer reviews that highlight real-world use. The brand storytelling effectively communicates the dual benefit of purchasing a Solgaard product: acquiring a superior, problem-solving item while making a positive environmental impact.

Conclusion

Solgaard successfully positions itself at the intersection of innovation, design, and sustainability. It goes beyond merely selling travel gear by offering a cohesive system for organized living and a clear, actionable path for consumers to contribute to environmental stewardship. By turning ocean-bound plastic into premium, functional products, Solgaard provides a compelling proposition for the conscious consumer looking for gear that is as responsible as it is reliable.