Solioswatches Reviews

Poor quality materials and no responsibility taken

Love the idea of this watch but I echo other comments here about the quality I ve only had my watch for 4 months and both the loops have come off the eco leather band one at a time Solios refuses to replace it This is obviously a case of poor quality materials and design It s a bad sign when a company refuses to stand behind its product

Poor quality and customer service

Love the idea concept design etc of the watches hence I ordered two watches one for my partner and one for myself However unfortunately there are quality issues with both watches One watch Solar Classic has a bit of dust under the glass and the other watch Solar mini has a small dent in the watch face as well as four dark areas between the watch face and glass which seem to be related to the construction but not visible on the product pictures on their website I reached out regarding both issues to Solios and the customer service is unfortunately absolutely poor Very long response times and the only response I received so far is that they won t cover remove the dust underneath the glass They told me they come back to me regarding the Solar Mini but I m still waiting for another reply even after asking about an update

Strap poor quality materials

Poor quality materials and no responsibility taken I echo other comments here about the quality I ve only had my watch for 6 months and both the loops have come off the eco leather band I contacted them 4 times and no answer The straps are overpriced 60 They should keep their clients happy there would not be much for them to replace it when now they are giving one free strap when purchasing a watch

Can t wear watch in high humidity country

Watch was worn in mexico Humidity got under the crystal It was not taken into the water just to the beach Contacted customer service and was told you weren t supposed to wear the watch in high humidity countries Ummmm what I wouldn t buy one of these watches again ever Cool idea terrible service and product quality

Avoid

Avoid Husband bought it as a wedding gift for me Solios have ruined the gift First strap loop broke off very quickly Watch then stopped working Had to send it back to Canada to be repaired which took months Came back still not working They tried to claim it was now out of warranty Argued that and they agreed a replacement which they wouldn t send until I sent other back They ll didn t send a label despite being chased More months passed Finally arrived back today With the same rubbish strap Can only assume that was spite as we dared to insist on the replacement Have no hope it will keep working What a shame their customer service and ethics don t reflect their claim to sustainability

Great experience with this company

Bought a ladies watch as a gift recently from this small Canadian company having found their website rather by accident They make very stylish solar-powered watches and I liked the look of the minimalist design and their emphasis on sustainability I was a little nervous about ordering from a company with no UK distributors and few reviews but I did not need to be I found their customer service excellent with a very helpful agent called Danie answering all questions quickly and clearly via the online chat Solios are able to charge UK VAT at source so no messing around with paying the courier on delivery Delivery was by DHL Express - quoted as a week but was actually delivered in 3 days which was most impressive Item was well packed and as a nice touch Solios had even set the watch to UK timezone before dispatch I would highly recommend this company

Excellent company values great watch

Bought the watch from Solios in August 2022 Love the watch what the company stands re sustainability their donations to the Rainforest Trust and their commitment to a more eco-friendly future I also received wonderful service As an added bonus the founders and company are in Montreal my hometown

Beauuuuutiful watch

I love my Solios watch It arrived in a timely manner 1 week and in perfect condition The watch came with a stainless steel mesh as well as my choice of a black vegan leather strap While I prefer the mesh one the vegan leather strap is very nice--and hasn t taken long to soften up Very satisfied 5 stars A