Solis-service Reviews

Shouldn t be trading

This is a company which any other world would not have customers As already noted they refuse to acknowledge problems from their equipment After months of unsatisfactory contact with them they told the contractor I was using to just tell the customer to reset the inverter when it goes wrong which was happening about twice a week on average They simply don t care and show it very well

Worst company in the world to deal

Worst company in the world to deal with Rented a caravan from us for workmen and absolutely trashed the place Have been fighting with the company ever since to be reimbursed seems to be never anyone available to answer queries And when they do its a string of one lie after another Do not trust this company they are bad news If anything goes wrong with the work they are carrying out you will never manage to speak to anyone about it Company are a shambles As for their workmen useless NOTICE ALL THE BAD FEEDBACK THEY GET AND NOT A SINGLE SOUL EVEN TRIES TO JUSTIFY IT THEY DON T GIVE A HOOT UNPROFESSIONAL BUNCH OF COWBOYS

Avoid having these installed

Avoid having one of their inverters installed Despite still being under warranty Solis are refusing my installer a replacement for a faulty inverter We ve only had it a few months and it has had several faults Additionally the software provided with this product harks back to the bad old days of IT and is not user friendly

Wish I would have read the reviews first GARBAGE

Started to ring 18thJune of a Wi-Fi dongle I have emailed them spoke to them on the Liverpool Bootle UK office 0151 453 6515 staff saying they are trying to get someone to ring me Comes with all the usual garbage high volume of calls We use recording to help and educate Still waiting you need to look inwardly at your self and the service you are handing out Customer Service GARBAGE

Extremely rude customer service

Extremely rude customer service People sounding lazy as if they were being disturbed Terrible service not comparable to UK standards

STAY AWAY

Had Solis inverter installed by Vision2030 and have needed constant support Be warned Solis Inverter UK EU are not interested in supporting you Your warranty will not be honoured Ask for an alternative from the Solar installer and save yourself the headache of using products from this company

Warranty Service What Warranty Service

My three year old Solis Inverter has started to trip the 30mA RCD in my distribution board Resetting it lasts for ten mins max before it trips again Isolate the Solar PV system and the trip-outs cease Reported it at 12 53 to Service Dept as the Inverter is still under warranty I was assured by a nice lady the Tech was on the other line but she would contact him to phone me back NOTHING Phoned again at 15 39 to enquire why no one had called me back and a nice lady confirmed the Service Team had been sent an email to call me at 13 00 She advised she would send another email and mark it URGENT Still no call back Reported here after seeing how poor the standard of all the Reviews - Solis haven t even responded to the numerous complaints about aftersales service or total lack of I suggest people think very carefully before choosing Solis equipment One star awarded because I can t award zero stars and the call handler was very polite on both occasions UPDATE Phoned again this morning Complained about not being called back So they promised to get the tech to call me NO CALLBACK RECEIVED

Horrible hybrid inverters

When it works it works but dont trust it to work for long They update app and inverter functionalities on their own when they want and usually 4 out of 5 times they break the controls for nordpool electricity exchange price limits and you have to manually start to input charge and discharge times which is a pain So if you only have panels and inverter i think is ok but so is EVERY OTHER MORE CHEAPER ONES With battery packs stay away and go with something US or EU made Chinese ones leak your data and enable a backdoor to your home network Service number usually dont answer and emails are ignored

Solis Inverter replacement

To be fair I had an issue with my inverter and they were very professional and attentive and got the problem sorted quickly sending me a replacement inverter Very friendly and professional Many thanks indeed