Sonoraquest Reviews

Rudest receptionist ever

1 hour to get appointment cause website can t do anything no phone s Had to call my doctor to get a working phone and still took 15 minutes COMPLETELY INEPT AND HAVE NOT HAD MY APPOINTMENT YET

Billing department isn t capable of

Rudest receptionist ever Dropping off a sample for my son that had to work Because I didn t know I needed to check in on a stupid Kiosk they threw the sample away They refused to be helpful in any way Kiosks are doing the work for the receptionist Worked in an office for years Would never treat a customer the way I was treated I m 75 years old with a broken wrist So rude I will never use Casa Grande Sonoran Quest ever

Used to be you get test results in a

Billing department isn t capable of looking up checks they receive so you have to call them every time to tell them u paid the bill Just stupid Worst customer service ever

Sonora Quest Phone System is the Worst

Used to be you get test results in a day I ve been waiting 2 weeks They don t give any results until they are all in Going to start using lab corp or another service Been lied to 3 times on this wait already So frustrating and disappointed

WORST EXPERIENCE NO CUSTOMER SUPPORT

My doctors office has had issues with submitting my lab orders to Sonora Quest Labs So I called to make sure the lab order was there before going there I called the phone number for help Then I pressed 1 for patient Then I pressed 7 to speak to someone Then it rang for a long time and finally asked me to enter a code Obviously I did not have a code Then the system finally hung up on me when I did not enter a code So there is really no way to verify that my lab order was submitted After calling several times and having the same thing happen over and over I gave up and called the Quest corporate phone number When I got someone to speak to I told them about this I also told them that when I logged into my Quest account it does not show me if there are any lab request orders She said that they have asked for this over and over again However the powers that be would not do this So then I told her about the phone system and she did not have an answer for me Finally I just asked her to look in the system and see if there was a lab order submitted for me She confirmed it was there So now I can go there to complete the lab order Unbelievable When I posted a review about all this on the Sonora web site I saw that the majority of reviews were really bad Nice going Senora Quest Labs I will continue to post this review in multiple places

Would leave 0 stars if possible

WORST EXPERIENCE RUINED VACATION FOR US AND SO MANY OTHERS WITH THEIR MISSED TESTING DATES CANNOT GET AHOLD OF ANYONE AND DELAYED FLIGHT TO HAWAII WITH KIDS I HATE THIS COMPANY AND NEVER WILL DO USINESS WITH THEM BOYCOTT THEIR CUT-RATE SERVICES

If I could give them zero stars I

Would leave 0 stars if possible We asked repeatedly if our simple blood draw would be covered by Medicare We were told repeatedly that it was 100 covered We wanted to check as there was so many reviews saying that they were billed anyway Well it happened Medicare paid medicare says we don t owe anything yet Sonora Quest tells us we do owe and that Medicare told them we do Not at all true They are true scammers trying to make extra money Called once talked to them never heard back Now we get another bill final notice On hold for 45 minutes only to be told the above Complete scam Stay away unless you want added aggravation in your life

Went and got a free COVID test offered

If I could give them zero stars I would Can t find my bill trying to pay it but it s all automated and there is nobody to ask for my account number If possible I will never use them again Maybe hire a human for your billing department

Had labs drawn Wednesday blood work up

Went and got a free COVID test offered through Maricopa county-next thing I know Sonora Quest is trying to bill me for the test even though the testing center told me it was free Now they have sent it to collections even after calling the county who told me I should not have been charged Talked with supervisor in their California office who was supposed to get it corrected and never heard back from her Will avoid using this company at all costs