Soothrelieve Reviews

AVOID AVOID AVOID - THIEVES

There is not a minus score here - there should be - This company is a disgrace - Ordered two pairs on offer My order morphed into 6 pairs at the full price - This company are con merchants - if you email them they tell you it s too late to cancel change your order I did not order six pairs but was charged for 6 pairs No wonder they do not ask for reviews

This company is very dishonest don t

This company is very dishonest don t purchase from them They add additional items to my order Even when you carefully select NO They added 4 more items after I hit confirm order I immediatelyAttempted to fix the issue but it is impossible to contact them You are limited to an e-mail They don t immediately send your order receipt or order there is no phone number anywhere - so you can t reference it I was charged for 4 additional items I didn t want or didn t order By the time they responded to my e-mail it was CONVENIENTLY too late to stop order had already been shipped but they were sure I was going to be really happy with now 5 of the exact same item Their return policy states you must pay for return - which I definitely will pay to return them and will never purchase from them again Awful experience

How dishonest this so called company is

How dishonest this so called company is I also ordered 1 pair of useless socks they charged me twice adding 4 more pairs Couldn t stop the order as they said already processed within 2 minutes No option to stop it so it s unauthorised use of my card and they ve been reported

Had the same problem as all the other

Had the same problem as all the other reviews on this company added extra product to my order looks like they add 4 more pairs of socks to every order and when you try to stop the delivery they say its to late will not stop the order or refund your money you get no help from this companies customer service department just a load of nonsense thrown at you My advice is do not go to there Web site do not touch any buttons on there Web site because it will register an order without you knowing l paid with PayPal and I m trying with them to get my money back

Bad company and even worse

Bad company and even worse product Avoid My compression socks arrived and they are not socks they are anklets and so small wouldn t fit a 5 year old child Wrote to the company for a return refund-they didn t reply until 30 days had elapsed-no refund available now They would be a health hazard as would contrict bloodflow to the toes and lower legs if you could get them on Don t buy from these people

CAUTION ORDERING FROM THIS COMPANY

Caution when ordering from this Company I ordered 1 pair of socks got 4 size medium socks were too large for a size 6-7 foot and compression properties lackluster Then to my surprise they added an upsell of Bandoo Cleansing pads that I did not order VERY repetitive BEFORE YOU GO HOW ABOUT THIS upsell tactics No phone number or return form on site used email and initially cust service email reply refused to allow return but when I complained back they did offer a 50 credit and keep products or request return info - I have to pay for shipping and no refund of initial delivery charges I am going to opt for 50 credit and put in a donation pile Another concern -- there was no labeling covering fiber content the country of origin or the identity of the manufacturer or another business responsible for marketing or handling the product The website does state 100 nylon

This company needs to be avoided

This company needs to be avoided It deserves zero stars I saw one pair of compression socks advertised for the reasonable price of 17 95 in New Zealand dollars I live in New Zealand The special offer was half the normal price for of course the next 7 minutes The options were bundles of single or multiple pairs and I chose two pairs at NZ 17 95 each The order was well completed within the special offer timeframe The summary of my order did not convert into US dollars therefore when I checked my bank records straight after I did not expect to see double the amount being charged to me I then returned to the order area of the site to locate Terms Conditions of sale I found it is necessary to start an order before Ts Cs can be read The Ts Cs of payment clearly states the price of purchase would be in the currency of where the order was placed I did not complete the second dummy order I instead exited the site In the meantime I had received a confirmation email summarizing my order as two pairs of socks at a total of US 38 91 four pairs of socks at a total of US 39 95 Neither of these prices were what I was expecting plus I had only actually completed an order for two pairs not an additional four pairs I then signed back into my bank records and saw an additional amount charged first NZ 69 26 next NZ 71 11 I immediately raised a Cancellation of order through the confirmation email and stated the reason for cancellation was the Terms Conditions of sale contradicted the reality with the fact that my NZ priced order was converted into US prices when it should not have been I also complained that I did not place two orders I completed just one order I did not request 6 pairs of socks I requested two pairs of socks A short time later I received a tracking email for my order This infuriated me because I had cancelled my order some time prior I finally received a response to my cancellation request 12 hours later stating it was too late to cancel as the package had been sent I responded questioning how a package could have been picked packed sent within the five minutes it took me to cancel my order immediately after the order was placed Clearly this company has no intention of adhering to their Cancellation option The second complaint I stated in my response was the actual reason I cancelled was because their Terms Conditions of sale had stated the price would be in local currency of where the order was placed yet it was converted into US dollars The response they sent to that was the same as the earlier response stating it was too late to cancel once the order had been sent They did not address my two points I sent yet another reply asking them to cancel on the grounds of false information as to currency conversion and taking a second order that I did not submit No response received It appears once they have your credit card information the order system will be completed even if you do not click the submit button I am extremely angry and will never buy anything online ever again

TERRIBLE COMPANY TERRIBLE PRODUCT AVOID

This is a horrible company I ordered one pair of compression socks and they charged me for four I immediately saw what they did and wrote their customer service Acknowledged receipt and then ignored it and did not rectify the situation To make matters worse the product is not good Very little compression and I will not use any of the four I received Not an ethical company