Sophieallport Reviews

First class customer service

First class customer service received from Sophie Allport regarding a problem that developed with my dog bed I sent photos of the problem and they kindly agreed to replace the item which I received the next day

Thank you Kirsty and Zoe

I had mistakenly ordered the wrong size dog collar and emailed customer services requesting to change the size I was pleasantly surprised to receive a swift response with order amendments made Thank you Kirsty and Zoe for your kind help It is so rare to find helpful and willing customer service teams at the moment and you made it very easy Lovely dog collar and lead too will be back soon

My new go to designer for homeware and accessories

Ordered the bees foldable rucksack as a birthday gift for my Mum and I think she s going to love it I love this bag and may even have to order one myself excellent quality once opened doesn t even look like it would fold away but it does Classy design and finish I also love the look of the bedding and homeware range on the website this is going to be my new go to designer being a country living girl I absolutely love this stuff and so glad I stumbled across this website Added bonus ordered Thursday evening and delivered Saturday morning Thank you so much I shall definitely be a returning customer

5 stars alone for amazing customer service

I purchased a couple of lovely times from Sophie Allport Although there was a problem with one of the purchases Sophie Allport s customer care was amazing The issue was resolved in such a polite and speedy way with offer to exchange or refund Beautiful items Despite the little issue products are beautiful and am I sure I will buy more

Complained to Sophie Alsport about

Complained to Sophie Alsport about blind and fair play to her she sent a replacement within 12 hours can t say fairer than that with a business that cares so much about customers I would certainly recommend this retailer well done

Very disappointed

We ordered a box of six christmas crackers which arrived on time and were well packaged The problem was that when we opened them on Christmas day we were dismayed by the poor quality of the items that came out The paper hat the joke and trivia question and the tiniest paper decoration in every cracker I certainly expected more for 22 00 Very disappointed and will not be purchasing anymore of your products

Terrible Customer Service

Can t say I am happy with the overall experience First delivery was lost so it didn t arrive in time for Christmas and they even refused to refund the delivery charge or offer any sort of compensation A free replacement was sent but too late to arrive in time for Christmas Edit after generic reply I already left it clear on my review why I wasn t happy refusing to refund shipping costs when delivery is not met Choosing not to address the issue at all and just posting a generic reply I guess is part of the reason why you have such a low score on trustpilot Changing from 2 to 1 stars due to this pointless reply If you don t want to address the issue at least don t waste your clients time with these replies please

Robin Christmas crackers

I spent over 50 on two boxes of RobinChristmas Crackers and was so disappointed with the quality of the contents The little Robins were so cheap the beaks just stuck on anywhere and not in the right place or even on the face Very faded colour you could hardly tell they were robins Cheap rubbish and not worth the premium price If anyone wishes to see a photo please let me know

Sage green bees

I really wanted a vintage apron and every time I searched Sophie Allport came up I ordered a bees apron oven glove and tea towel They were pretty expensive but whilst I was looking I noticed that they also made a bees roller blind As I was about to move into a cottage I thought that would be a suitable kitchen window dressing When I was in a position to order my blind I went back to the site to discover that they produced this blind in various different colours but not sage to match the other kitchen textiles When I contacted them as has been mentioned before you receive a generic reply and get fobbed off If I had realised I wouldn t have spent so much money on a tea towel 11 and an oven glove 18 for one although the apron wasn t a bad price Won t using again and don t recommend