Sorel Reviews

Out N About Classic NOT WATERPROOF

I have been buying outdoor boots from this brand for several years now and have always been so happy with the quality boots always comfortable sturdy lightweight and either highly water resistant or waterproof Extremely disappointed recently to have bought a pair of women s Out N About IV Classic waterproof boots and not only are they not waterproof despite this being included in the product name and embossed on the least waterproof part of the boot but they are heavy clunky and very uncomfortable After an hour or so of walking in these boots on normal terrain footpaths etc I have to take them off despite having gone up as half size to my actual shoe size I have always done this with boots from this brand to allow for thick socks The returns process for faulty goods is not in favour of the customer either as I have to return the boots for an investigation before I might or might not get a refund I had always looked forward to my new sorel boots in the past but this disappointment will prevent me from buying in the future The quality is not what I would expect from this brand and to falsely advertise the boots are waterproof has just put me off for buying from this brand again A huge shame

Where s my refund

I have been chasing for a refund for 4 months now My package was never delivered to my address as it was delivered so late due to Black Friday backlogs Instead it was delivered to a UPS collection point I was advised by Sorel that the package had been collected and returned to Sorel but they were having issues tracing it After weeks of chasing I went to the collection point myself and the package was still there Complete dishonesty from Sorel regarding the whereabouts of the package I returned the package to Sorel myself using a prepaid label but have now been advised that the return address is an intermediary location and the package must be shipped onwards to France before I can receive my refund will they get there Maybe by 2030 Avoid this company it becomes a part time job trying to process a refund

Still waiting for my refund

Still waiting for my refund dreadful customer service 3 packages returned but only 2 refunded I can see the tracking so absolutely no reason why I haven t received the money Returned on 23 October It s a shame as I love the boots previously bought some sandals NEVER AGAIN

Sorel Boots Cracked - Defective Rubber

Have a pair of cracking Sorel Waterproof Boots I hadn t used them in two years - they were fine when I took them out of the box and put them on When I came back in from shoveling snow about 20 minutes I took them off and saw that they had cracked all over and some of the rubber fell even had fallen off I can t find all of the pieces since they are buried in the snow outside My wife has two pair both are older since they both say they were made in Canada - mine says Vietnan and according to customer service at Sorel when Columbia bought Sorel approx 20 years ago they stopped making their boots in Canada My wife s boots are perfectly fine and both still look brand new Sad that when a company buys another company quality goes downhill They are not covered by warranty and now I have to use flex seal or something to do my best to fix them I m starting a woodworking furniture restoration channel on YouTube I might have to start with seeing if I can repair my Sorel boots especially since I have seen that other people have had the same complaint I wish I could add photos they are pretty bad

The worst customer service and

The worst customer service and experience Avoid this Terrible company and their awful customer service

We have previously purchased Sorel

We have previously purchased Sorel womens walking boots and had no issues Purchased Mens Sorel boots loved the look of them went out for a walk and within half a mile they were cutting into my foot We walk around 10 - 12 miles across both countryside and road these boots are not in anyway designed as walking books Returned the items after calling and advisor stating they were not fit for purpose 5 weeks later and still no refund calling Sorel you are told to wait for email updates I purchased through PayPal so will be able to raise a refund through supplier failure I would not recommend this company it s disgraceful that they are part of the Colombia group a company that historically made fantastic outdoor wear If you are an avid walker runner into outdoor activities this brand is not for you

Return Process Appalling

Return Process Appalling Received a pair of boots for Christmas wore them once and the heal separated from the boot Because the purchase was over 30 days the only option is to send back the boots at my cost and have the defective boots repaired If they can t repair you get a gift card to buy more bad quality product Spent over 2 hours getting the same run around from customer service Will never order again

Rush delivery is a scam

I paid 30 dollars for rush delivery which says the order will arrive in 1-2 days and their website says will ship within the day but it didn t actually ship until 4 days later which means the item won t arrive until after I need it It s not like it s the busy season or anything Their practices are just deceptive Their customer service is lousy and they won t let you cancel the order even if they don t ship it until almost a week after the order is placed