Based on authentic user experiences
Fred Massheder
6734 reviews
N/A
6 months ago
WORST CUSTOMER SERVICE EVER
Ordered 100 record mailers through ebay Not delivered Contacted them First they said they had been delivered Next said wrong address Said they would redeliver No item turned up We contacted them again they said WE WERE TRYING TO SCAM THEM Got a refund cos ebay decided in our favour otherwise I suspect we would have lost 50 AVOID
Nina
6734 reviews
N/A
6 months ago
Damaged and bad customer service
I bought off this company on ebayI orderd some plastic Cd cases and some of the cases were broken and I almost cut myself on a broken part I messaged the seller to inform them and asked for replacements but before you know it they had refunded me a pound although i never asked for a refund I wanted a replacement I orderd 25 cases and can only use 22 i bought 25 because funny enough I need to use 25 They then went on to say they had to part refund to claim off royal mail makes me wonder if they ll claim for the whole 8 or just the 1 of damages Matt was really rude and the last message I received from them was i refunded you what YOU had damaged Absolutely disgusting I work in customer service and would never talk to anyone who spent money with me like that but after reading these reviews it doesn t look like he gives a toss Maybe he needs to look at a new career
Chris Price
6734 reviews
N/A
6 months ago
no delivery
no delivery promised then turns up late with less stock get accused of incorrect info second order promised then again does not come bad
Jon
6734 reviews
N/A
6 months ago
24 hour delivery turned into over a
24 hour delivery turned into over a week Not the first time this has happened
Sweenstarzac Sweeney
6734 reviews
N/A
6 months ago
bought a cabinet via eBay
bought a cabinet via eBay it did not turn up on the given day I asked for and got a refund but it came with a sarcastic comment attached I should have checked on here before placing an order with this lot
richard gray
6734 reviews
N/A
6 months ago
I have been a customer of
I have been a customer of Soundswholesale for a few years They have been fine until my last order Order placed 6th of November never arrived as of12 17pm 15th November Tried to ring and their phone number is just busy all day When the phone rings no one answers How is that Obviously they are dodging customer calls E-mailed Matt Priest and no reply Opened a PayPal case but that is also taking days to resolve All together I ended up having to source my packaging from another supplier and fingers crossed they have better service than Sounds Wholesale Awful customer experience I do not believe the items were ever posted They blatantly lie and promise items will be delivered within 24hours on their site And even with covid etc doesnt stop someone from reassuring a customer but nope I suppose they just dont value their customers DON T BUY FROM SOUNDSWHOLESALE TERRIBLE service
Simon Dullenty
6734 reviews
N/A
6 months ago
This is a dishonest company who claim
This is a dishonest company who claim to be imminently shipping goods that do not arrive Ordering from this company is a complete waste of time and money If I do not receive a prompt refund I shall report the matter as fraud See the many other negative reviews and beware AVOID AVOID AVOID
George Urquhart
6734 reviews
N/A
6 months ago
This company has gone so far downhill
After using them for over a decade this company has gone so far downhill that I will never use them again Not even if they are cheaper Customer service is near non existent They never answer the phone it just rings off the hook or is busy Probably don t answer because they cant deal with all the complaints After several days I have not received the goods or any notification of a dispatch or any notification that it has been dispatched and no tracking number All I have is a receipt which has arrived before the delivery I need to know when it s going to be delivered so I don t have to wait in for the delivery every day until it arrives Matthew Priest please get your act together Don t you care about all the 1 star reviews on here and Google You really should be ashamed
Guest
6734 reviews
N/A
6 months ago
Terrible experience
Brought with sounds wholesale through Amazon - the worst customer service communication I have ever received from a retailer - stay clear
Ste
6734 reviews
N/A
6 months ago
Very late unable to contact
Very late Stll waiting No reply to telephone or e mail Avoid