Sourpuffshop Reviews

Placed an order over two weeks ago

Placed an order over two weeks ago and NEVER received tracking information I have emailed three times now and IG messaged twice and keep getting ignored I need help as this order was for my little sisters birthday Edit - They eventually answered to my email saying that the package had been mailed the previous week when I FINALLY got the tracking information it showed that the package had infact NOT be sent out for delivery until that day it took over a month and half to get my package This present was for my sisters birthday on September 20th and I just received it October 4th needless to say it was late and I ended up buying her something else and wasting almost 30 on a necklace that was 1 - late and 2 - looked like something out of a dollar store it was so cheap looking and I can tell that with a few wears it will go black 100 would not shop here or recommend ever to anyone second edit since you guys decided to reply - no where on your shipping section did it say 4 weeks to canada I would have NEVER purchased this necklace then also 20 usd I paid 30 CAD so yes it was 30 FOR ME And email you I did email you already asking for a refund to which guess what I NEVER GOT A REPLY This company is a total joke and a scam I also never said the necklace would break I said it would turn BLACK I ordered it August 25th and didnt get any tracking information until Sep 21 by then it was already too late money wasted Your offer to assist was telling me to email you an email where NO ONE RESPONDS and where like I stated I emailed asking for a refund and NEVER GOT A REPLY If there was an option to give you negative stars you would def be getting negative 5 stars Horrible customer service

Still have not got my boots

Still have not got my boots I orderd in November 2023 It s almost a half year now Never buying from them again I want the boots or then my money back

F YOU

Sent them messages to my order over one month ago and didn t receive an answer

Package never arrived

Package never arrived after 2 months 1 week ordered a puffed jacket in May 25 I never recieved any mails never got answered on Instagram even in their posts nor Facebook and never received even a tracking number horrible

I never received my order after more

I never received my order after more than a month of waiting They don t respond to my emails and don t want to refund me Scam

SCAM SCAM SCAM

NEVER GOT MY ORDER I ordered in November 2021 three years later still don t have it Total scam store DO NOT BUY

The order took a while to come

The order took a while to come which judging by other reviews is standard for the company but I didn t mind that My issue is the lack of customer support communication regarding my order as it arrived and the high tops were the wrong size Ordered a 7 5 especially after reading reviews that the sizing is small Shoes arrived 6 5 clearly stated on the shoes Not what was ordered I have sent several emails to the company to address the issue for an exchange for the right size but other than an automated email reply to one of my emails advising they are experiencing a large volume of email enquiries I have had nothing back Stuck with a pair of shoes that don t fit my daughter as they are too small Keep your money and shop elsewhere unless you are happy to lose money on items not being correct and with no way to get it rectified Really poor first experience using the company come on Sourpuff Girls you can do better

BIG SCAMMERS

I got scammed by them and I lost my 30 euros my order number is 14410 and I kept trying reach out to customer service and there is no response They reached out with bunch of BS excuses and never refunded my money back I WANT MY REFUND