Sourpussclothing Reviews

Slow shipping

After being their customer since I was a teen I ordered a few months ago a dress and some home d cor items a mirror a hanger a wall coffin from the EU site that weren t described on their website as highly carcinogenic I received all of them with a warning on their boxes saying they were highly carcinogenic and not recommended for use indoors and the Rose Garden Magnolia dress was full of scratches and the seams were ripped open on both sides Why on earth wouldn t you warn people on your website about what they re are actually buying specially if you are selling things that contain harmful substances forbidden in many countries I immediately sent Chris Anderson was the main point of contact for customer queries and manager back then an email telling them we have cancer survivors at home and acute asthma and I wanted to return the whole order for receiving something completely different and a faulty dress to what was announced If as a customer I receive something that is not as described is my right to have my money back For the first time in my life buying online from a known brand I NEVER got any reply to that email where I was so concerned or the ones that followed Great job Chris Anderson and company I had to open a case on PayPal providing proof of everything and after getting contacted by PayPal Sourpuss decided more than a month later to tell PayPal they wanted the whole order back making me pay for the return shipping 30 even when an item was faulty and I shouldn t pay to return it and the rest were not a described So I had to send everything back after more than a month being ignored Not a single word it was unbelievable PayPal told me they obviously had my back on this and they refunded me for the shipping and for the whole order and they assured me they would deal with Sourpuss as this was their fault Today many months after Sourpuss haven t replied to my email or apologized at all I learned their customer service was known for being terrible in Europe great work Chris and Deidre I saw many people reselling the decoration items on Vinted without their boxes where the warnings were and several Magnolia dresses with the same faults So I am sooo glad they ended up closing their warehouse in Europe there s no way on earth a company like that deserves to be around Now this person is going to manage the new EU shop for Killstar I am not surprised

Order never shipped and company won t respond

I ve ordered from this company three times the first two being several years ago and the third being 6 weeks ago My order never shipped and I ve sent several emails called and reached out to them on social media and haven t gotten any response Now I ve got a case open with my bank to get refunded The lack of response feels shady Not sure what happened here

Don t order from them you will never receive it

I placed an order back in August and never received it or any communication besides a confirmation email I have contacted them via email their website and phone They don t respond I used to love this company but now they have turned into a scam Do not order from them

By far the best clothing line

I love sourpuss clothing The clothing is great quality and there is no signs of wear after washing them several times Besides that sourpuss has a lot of other brands among them some of favorites The items are sent quickly plus the shipping rates are very reasonable I live in Denmark and unfortuanly we dont have this brand in Denmark So i praise myself lucky i can get it here I would definently recommend this company to everyone

Excellent company

Awesome customer service great products what more can a person ask for They re always willing to work with you their sales are great I m pretty much replacing my wardrobe with their stuff

Excellent customer service

Bought a purse from a vendor that had a manufacturing defect I asked for a resource to repair it and they sent a new one to me and paid the shipping Have cute clothes and purses and carry plus sizes in some things also a definite plus Will be buying again

perfect

perfect good shipping crazy clothing love it 3

Best customer service hands down

Best customer service hands down I had a mishap with a bathing suit that I purchased Emailed customer service not only did they respond quickly They took care of the situation immediately The error was corrected But not only did they correct it They made sure that I the customer was happy with the item that I received Can t wait to order more items