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Linda Chartrand
6731 reviews
N/A
8 months ago
Customer Service par excellence
Monday 10th June We wanted to buy a Two Together railcard and then tickets for two separate journeys - one a day return and the other with a week stay There was a very long line at Victoria station but eventually we arrived at window 8 where the agent extremely courteously and patiently assisted our needs Did we have our passports with us No We are residents - apparently it s mostly tourists who buy in person - we re aged dinosaurs who use the internet to research and then prefer human interaction We did have our Freedom Passes for which we are eternally thankful and grateful and so our photos were able to be scanned copied and pasted on our new Two Together railcard First transaction accomplished Then we went to the day return from Waterloo to Southampton The new system is taking a while to settle down but eventually that transaction was also successfully accomplished and then we went on to the week away travelling from Paddington to Gloucester that took quite a while but our ever patient and extremely helpful agent persevered until eventually that was also successful And so we went on to our afternoon appointment on reflection we noted that while the tickets for the Waterloo - Southapton day return had Two Together railcard stamped the tickets for our week in Gloucester didn t Oo-er We couldn t return yesterday so travelled out again this morning Tuesday 11th where again there was a long queue - and because we wanted to speak to the same agent wewaited for an additional 30minutes until eventually we could explain our problem Again because of the new system and our problem being so rare - advance tickets are tightly regulated and exchanges - changes - etc are virtually impossible - it took quite a lot of assistance from team leaders colleagues etc until we were assured the problem would be resolved as soon as possible the difference being almost 20 and so we were prepared to persevere - we had time - our trip is in August And so we are confident that in a few days we will return to Victoria for the amended tickets and refund of the over-pay We would like to thank Vinod Vinny most enthusiastically and sincerely for his supreme professionalism patience and courtesy in ensuring we achieved what we needed he went far above and beyond in explanations assistance and today in enabling us to wait in the Customer Service office - where there were seats - while he endeavoured to resolve the tickets dilemma We are also extremely grateful for Adam s - and Helen s - assistance we are aware the time it took Vinod yesterday to accomplish our initial requirements and the additional time today and yet at no time were we rushed We were treated with courtesy and respect throughout and would unreservedly recommend these superb staff members - with many sincere thanks for treating a couple of senior citizens with such kindness courtesy patience and respect
steve peters
6731 reviews
N/A
8 months ago
train was on time and got a seat
train was on time and got a seat prompt service
Robert Bobby Green
6731 reviews
N/A
8 months ago
The conducter
The conducter Jowel was a hero on the Horsham train to Victoria
Mayvis
6731 reviews
N/A
8 months ago
The train is so dirty it s a health hazard
The train is so dirty it s a health hazard It caused me to fall really ill with my Asthma You only have to lightly tap the seats and a dust cloud is admitted into the air I don t think they have ever cleaned those trains It s embarrassing I noted a french family on board and thought to my self the comparison to their own rail services they must think England is a huge slum Shanty town The toilets should be condemned Old putrefied urine puddles everywhere If you can get your leg high enough you use your foot to press the buttons you have to have the bravery of an unconscious lunatic to touch a button And the thought of placing ones bottom on the toilet is inconceivable madness You only go to the toilet if it is shear desperation although I think if you just urinated where you were sat it would go unnoticed by the invisible non existent cleaners they hire They need to be shut down my environmental health I think they will soon need to release a vaccination called southen rail vaccine as I m sure a new plague will be created from the filth or even the black plague will come back from the flea bites OH YES It even has fleas Embarrassing Also I didn t put 4 stars I put 1 seems trust pilot is dodgy
John
6731 reviews
N/A
8 months ago
Cheap online tickets
Get a discount booking online saved a bit of money on a trip to london Also very easy site to use
Kevin Harvey
6731 reviews
N/A
8 months ago
Excellent Service
Handing out free bottles of water to passengers on the train due to hot weather and kind staff wishing everyone a nice day Excellent customer service
matthew wright
6731 reviews
N/A
8 months ago
The guard on my train from Croydon to
The guard on my train from Croydon to Edenbridge 25 2 20 8 22am was informed polite and really made my day actually Also the train was on time which was nice
Sam
6731 reviews
N/A
8 months ago
Good customer service
Good customer service I travelled with southern and they are great They apologize for always going on strike and too many delays The trains were clean and tidy Well done
Maxi Jan
6731 reviews
N/A
8 months ago
I ve never had any problems with
I ve never had any problems with Southern i didnt get any disrupted services The trains are clean with the refurbished models having chargers and all of the trains have Free Wifi
Psychedelic89
6731 reviews
N/A
8 months ago
Friendly staff and on time trains
Last week I went to seaford from Newhaven with my two kids and my son loves trains and waved at the driver as the train was coming towards us As we got off at seaford the driver got off to get back on at the other end to travel back to brighton and asked if my son wanted to see here the driver sits Of course my son said yes and even got to press the horn The driver even asked me if it was ok to pick him up to put him on the seat I was very impressed and the driver was such a nice man You don t get many people who would take time out of their schedule to do this Also the trains are always on time and I ve never had a problem using them Would recommend to anyone