Southwestwater Reviews

we had been requesting a email from

we had been requesting a email from south west water confirming the installation of a new connection to a new build house that we are in the process of selling once received we would have forwarded to our solictor who in turn would have forwarded this on to the buyers solictor because it was not found on searches what should have been a simple task turned out to be a real issue that dragged on and on numerous times we were promised it would be sent but never arrived last week i spoke with a young lady who name is shannon blackmore who listened to my tale of woe she promised to find out what was going on and get back to me which she did and explained that they would be sending out email with confirmation which duly arrived in less than half a hour so i would like to thank shannon for her due dilligence in getting us the elusive email from south west water she also rang back to check it had been sent they are very lucky to have employee like shannon blackmore kind regards peter naylor benchmark construction devon limited

Excellent service from Kev from south

Excellent service from Kev from south west water I noticed that I was paying more on my water bill than I should have been so I spoke to Kev on the phone to see if he could look into this for me and he called me back and said that he will refund me back the extra money that I had paid so today I received my refund by cheque in the post which helped a lot and also came with a Beautiful selection of mixed flowers in a gift box which was a very kind thing to do most Appreciated Kind Regards Thankyou

Water is better and kids can t get into

Water is better and kids can t get into anymore of it

To give credit where credit is due

To give credit where credit is due excellent service response and caring staff to a household water leak which caused significant damage

I recently had a bill from Southwest

I recently had a bill from Southwest water which was way over what it should be I rang yesterday and Spoke to Fiona who was very helpful and said somebody else would be in touch Today Christie rang and could not have been more helpful she sorted things out to my satisfaction so although South West water get slated a lot and I am the 1st to complain about any company not up to par I do have to congratulate them on employing some very very good customer service staff and also for not blaming everything on Covid which a lot of companies seem to do now

Helpful

As a long standing customer I ve always found SWW to be very helpful

having had a couple of issues and

having had a couple of issues and trying to get them resolved i felt i had to write a review and mention both francis reed who came out twice to assure me that he would make sure works were carried out and two days later they were and to angie brown from pre developement who also came to our assistance and emailed over confirmation of paperwork we needed to complete on our sale she like francis were a big help and they truly did take all the stress and frustration away so a big thank you to both these employees of south west water who are very lucky to have such dilligent staff kind regards peter naylor

Really quick response on WhatsApp chat

Really quick response on WhatsApp chat with a human Much better customer service than most at the moment

south west waterer the last couple of weeks i have

over the last couple of weeks i have had to try to get confirmation of work carried out by south west water over a period going back two years i have been in touch with different departments and i have to say that i had the great pleasure of speaking with and being advised by two fantastic women who have been brilliant in trying to help me get the information needed i felt compelled to write in and praise both jill harris and stephinie dimwiddy who have represented their company so well thank you ladies kind regards peter naylor