


Based on authentic user experiences
peter naylor
6732 reviews
N/A
10 months ago
over the last few weeks i have been
over the last few weeks i have been dealing with south west water and in particular with both ayesha malik and niall taylor and i must say that both were always attentive and polite very knowledgable and extremely helpful they explained how everything would be done and how things would follow on from surveys and visits right up to connections they would always call back as promised with updates and made it very easy for us knowing that they were just a phone call away over the last few weeks i have posted on different people from various industries who work hard and are there to help us and as members of the public i think that when we receive good service we should take the time to publicly praise the people who do their jobs so well day in day out and sometimes in difficult circumstances we are very quick to criticise so when we get good service lets post that as well kind regards peter naylor
peter naylor
6732 reviews
N/A
10 months ago
we had been requesting a email from
we had been requesting a email from south west water confirming the installation of a new connection to a new build house that we are in the process of selling once received we would have forwarded to our solictor who in turn would have forwarded this on to the buyers solictor because it was not found on searches what should have been a simple task turned out to be a real issue that dragged on and on numerous times we were promised it would be sent but never arrived last week i spoke with a young lady who name is shannon blackmore who listened to my tale of woe she promised to find out what was going on and get back to me which she did and explained that they would be sending out email with confirmation which duly arrived in less than half a hour so i would like to thank shannon for her due dilligence in getting us the elusive email from south west water she also rang back to check it had been sent they are very lucky to have employee like shannon blackmore kind regards peter naylor benchmark construction devon limited
Lisa Yaxley
6732 reviews
N/A
10 months ago
Excellent service from Kev from south
Excellent service from Kev from south west water I noticed that I was paying more on my water bill than I should have been so I spoke to Kev on the phone to see if he could look into this for me and he called me back and said that he will refund me back the extra money that I had paid so today I received my refund by cheque in the post which helped a lot and also came with a Beautiful selection of mixed flowers in a gift box which was a very kind thing to do most Appreciated Kind Regards Thankyou
Sukhbir Kaur
6732 reviews
N/A
10 months ago
Water is better and kids can t get into
Water is better and kids can t get into anymore of it
Simon Warren
6732 reviews
N/A
10 months ago
To give credit where credit is due
To give credit where credit is due excellent service response and caring staff to a household water leak which caused significant damage
Gail Brennan
6732 reviews
N/A
10 months ago
I recently had a bill from Southwest
I recently had a bill from Southwest water which was way over what it should be I rang yesterday and Spoke to Fiona who was very helpful and said somebody else would be in touch Today Christie rang and could not have been more helpful she sorted things out to my satisfaction so although South West water get slated a lot and I am the 1st to complain about any company not up to par I do have to congratulate them on employing some very very good customer service staff and also for not blaming everything on Covid which a lot of companies seem to do now
Customer
6732 reviews
N/A
10 months ago
Helpful
As a long standing customer I ve always found SWW to be very helpful
peter naylor
6732 reviews
N/A
10 months ago
having had a couple of issues and
having had a couple of issues and trying to get them resolved i felt i had to write a review and mention both francis reed who came out twice to assure me that he would make sure works were carried out and two days later they were and to angie brown from pre developement who also came to our assistance and emailed over confirmation of paperwork we needed to complete on our sale she like francis were a big help and they truly did take all the stress and frustration away so a big thank you to both these employees of south west water who are very lucky to have such dilligent staff kind regards peter naylor
Jack Russell
6732 reviews
N/A
10 months ago
Really quick response on WhatsApp chat
Really quick response on WhatsApp chat with a human Much better customer service than most at the moment
peter naylor
6732 reviews
N/A
10 months ago
south west waterer the last couple of weeks i have
over the last couple of weeks i have had to try to get confirmation of work carried out by south west water over a period going back two years i have been in touch with different departments and i have to say that i had the great pleasure of speaking with and being advised by two fantastic women who have been brilliant in trying to help me get the information needed i felt compelled to write in and praise both jill harris and stephinie dimwiddy who have represented their company so well thank you ladies kind regards peter naylor