Spaexperience Reviews

Aggressive and bullying behaviour by spa therapist

I am making a complaint about the way I was treated when I entered the spa as a result of which I did not get any of the services paid for and therefore want a refund Yesterday There was no one there on reception so I proceeded to knock and call the landline phone I was told to arrive early to do the form s and as there was no on there I was worried that my appointments were forgotten about I even went outside to look for someone After about around 10 mins a therapist came out and asked me - what I wanted quite rudely When I told her I had an appointment she kept pointing at the sign that was there extremely rudely reading out the words from the sign like I couldn t read She kept talking down to me and made me feel horrible Telling me that she was the only one there in a you should have known this voice I told her I don t work here so don t know when that sign was put there or how this facility runs She was abrasive and rude to me I m not sure why she thinks that s ok or why I should know how spas run and in particular this one I told her I was not happy with the way I was spoken to I have had a horrible time and came to pamper myself to help myself relax Then I get someone talking down to me because I was trying to find out what was going on What she did was extremely rude and has spoilt my experience I will make sure that my experiences are recorded so that no one has to go through what I did I want a refund of my money I will never endorse your organisation for any kind of business Your therapists need an advanced course in good behaviour towards customers

DON T BY A SPA EXPERIENCE GIFT VOUCHER

I was given a Spa Experience voucher as a birthday present and have found the company and York Hall in Bethnal Green impossible to deal with Neither answer the phone or reply to emails I have tried numerous times Today was the final straw when I tried to make a booking but the site refused to take the voucher code and insisted on debiting my card It would appear that having taken the money the company couldn t care less about the service that they are failing to deliver

Do not go here- appalling experience

Do not go here Appalling treatment of customers and poor facilities We arrived knowing the steam room was broken but were given a goodwill voucher to appease us Upon arrival they said all the facilities were broken We had travelled a hour They were rude useless and refused to refund us the full amount We are now out of pocket Shocking Their centralised customer services team are also very unhelpful and useless Do not use this company

nail disaster

I went to get my nails done because I thought it would be a good place I read on the website that it was a complete treatment with foot massage I thought I would relax and have my nails done In the end there was no massage just a professional with no experience in doing nails who took 2 30 and left my nails all crooked and smudged and cuticles crumbled 80 wasted and a further 30 inAnother place to repair the damage The professional was friendly and maybe in another service she would be good but she is not a manicurist and the company could not put someone who does not know how to do the service and still charge a lot for it First and last time for me