Based on authentic user experiences
Steven Toiron
6737 reviews
N/A
7 months ago
I created an account
I created an account paid 20 leva fee and added my driving licence Then I received an email Your driving licence is confirmed 2 days later I went to pick a car and it was requesting my driving licence again I called the Support and they couldn t do anything They can t approve the driving licence neither check the email sent I lost 3 hours to get a cargo van - Nothing done by the company to fix the situation I ended using a competitor service instead After a full week nothing was done on the application I requested a refund I got a call to confirm the refund - Still no apologies or explanation about the situation I can t recommend this company as the Support don t have access to check or do anything The Support team on the phone said they don t have access to Company Messenger Email messages It s just disappointing and sad Bugs can happen - Just acknowledge them and fix them Display some real empathy and support toward your customers Picture of the email application error imgur com H0KuC2Rimgur com M3EyuOE
Francesco Florindi
6737 reviews
N/A
7 months ago
Useless for tourists
The app is unable to work with devices on roaming with sim cards not from Bulgaria making the whole service useless for tourists I complained to the company about it and they blocked my account indefinitely even when I got a Bulgarian sim card to accommodate their lack of app development
Ivayla Zaeva
6737 reviews
N/A
7 months ago
Not accepting driving licences from certain countries
100 not recommending for tourists I have a UK driving licence and it is not accepted Isn t that ridiculous in what way my driving licence is any different from these from Bulgaria France Poland etc I have been charged 20lv registration fee and AFTER THAT I m being notified that my driving licence is not acceptable No refund has been given for this matter
Kyle Gulmrian
6737 reviews
N/A
7 months ago
Pay the registration fee before getting
Pay the registration fee before getting your license approved My US drivers license was rejected and I was told a refund would be applied for 30lv 10 business days later and I still have no refund Revolut on my end are saying that no refund has been inititated These guys are a scam stay away
Ros
6737 reviews
N/A
7 months ago
Don t let Spark ruin your day and use another service
A company with a rapist mentality that s the best way to describe my experience with them Bulgaria s low and corrupt regulatory standards allow companies like this to exist otherwise they would face constant lawsuits Below zero customer support 14 fourteen days for them to reply to an email request 12 minutes on the phone for someone to answer No one cares about the customer experience The language they use to reply And to top it all off they fine users without any proof of a violation I got a fine for something I am one million sure I did not do I have a witness but our hands are tied because we cannot prove anything Total abuse Guilty until proven innocent
Janeta Kostova
6737 reviews
N/A
7 months ago
Absolutely bad customer service
Absolutely bad customer service low professionalism and you never get support per Email even if you call after several times and ask for suchI am really disappointed
Lacho Georgiev
6737 reviews
N/A
7 months ago
Absolutely disappointed with their
Absolutely disappointed with their service couldn t even use it I waited one month for the support to say that they can t help me use thir service pospone the service give me voucher or returnmy money called them 3 times
Lachezar Georgiev
6737 reviews
N/A
7 months ago
The support is non-existent
The support is non-existent Will not use them anymore