Sparklight Reviews

Hung on by Sean today as I requested

Hung on by Sean today as I requested paper billing for about the fourth time from them Sparklight has shifted me to paperless billing for my business and I have requested paper billing for accounting payments Sparklight can hassle you when you do not pay them since you never got the bill you requested but other than that they are about useless Their service is ok at best as it often goes out Sparklight is HORRIBLE so find another service if you can

Outages almost every day

Outages almost every day Sometimes lasting many hours I m starting to think that they re not actually outages but instead the company is just turning off the internet so they can make more money by reducing the data used I actually lost my last job because of these outages I was working remotely but because the internet outages the company let me go

We have not had a business phone for

We have not had a business phone for two days here in Longview Tx We contacted No spark light and were told that only AT T customers were unable to connect to No spark light Maybe they should sell out to a better service provider one that has a working system DO NOT USE SPARKLIGHT

The internet always has issues

The internet always has issues sometimes it s down for 10-20 minutes sometimes days They say they will keep you updated but all they do is send a text every few hours saying the internet is still down I already know that because my internet isn t working Tell me what s wrong and when it will be fixed thats an update also let me know if you do eventually get it fixed incase I need to reset something on my equipment Get your head out of you ass do your job and provide the service I pay for

Outages like this are not okay

Going a whole day without internet that I need for my job thanks to them Random outage happened that was originally supposed to be fixed by 9 00 AM and is currently estimated to be fixed at 5 30 PM Don t get this unless you don t need reliable internet

Customer care needs work

Clerical error on their part was causing a rental account to not receive bills or any notices When asked for something showing the email they had to rectify a credit report for unpaid not received bills a John at the pocatello office wouldn t even attemp to be sympathetic or useful Also extremely short business hours The other agent was polite and helpful but damaged my credit for their error and left a bad taste in my mouth

Absolutely horrible service and

Absolutely horrible service and customer relations I thought cable America was bad Sparklight takes the cake I ve been out of internet for months and the tell me they are fixing but have no idea when it will be fixed They sure know how to get the bills each month without a problem They hide the fact that their network is horribly over utilized and that they are too incompetent to resolve the issue in a timely manner and Expect people to keep paying for a service they are not receiving Thanks Sparklight

Lousy

Amazing that they cannot deal with whatever fiber break that has knocked out service for going on 2 days now Are there even actual people here in the USA running this company or is it all being run from some foreign country

Worst service in SC

Worst service in SC Do not believe anything they say One week after waiting two weeks for them to wire the internet Customer service lies and the tech people don t know crap Go to another company Verizon is here now