Sparkol Reviews

Nonrefundable to unknown automatic billing

they really make the automatic billing not apparent enough and the automatic billing should be changed in the customers own hands when they go to their own settings not when they are buying the products Looking at the reviews it seems like I am not the only one The fact that they are not changing says a lot

Avoid for your own mental health

I just made a payment and I am regretting my decision immediately I downloaded the trial version which was extremely slow but I thought maybe the actual version would at least work The company took the payment happily after some confusing authentication messages during the payment maybe my bank tried to warn me But my account with Videoscribe says I don t have any subscriptions so basically I can t do anything The payment process is dubious and apparently the only thing that works during the customer purchase journey is the collection of the payment As soon as that s done and you are hooked you may notice that you can t delete your card details and there is no way to find the button that says stop any further future payments I contacted their team which sent me an automated message saying they will get back during the weekdays What a waste of my money time and unnecessary stress it caused me I hope someone responsible from the company will see this message and do something about it If I don t hear back of course I will contact my bank to block this company from taking any payments from me

This company automatically renewed my

This company automatically renewed my subscription without my permission When I tried to get a refund they stonewalled me and refused saying that I agreed to perpetual renewals which I did not Do not do business with these greedy scammers

Even a 1 star is wasteful for these

Even a 1 star is wasteful for these thief I asked them to refund right the day after autopaid becace i do not work fory former company But service center said I agreed to their terms a year ago I did not properly got reminder due to it is in my junk And brought my words against me instead of giving me any solutions This is the worst experience ever and i will never suggest this tool to any of my friends If you do not respect not only customers s right and just giving them humiliation you would not survive in the future

Save your money

Agree completely with the other reviews Absolutely horrible company that does not take the time to address your concerns Subscription gets auto-renewed and they are inflexible even if you cancel just minutes after on the same day Do not waste your money here its not worth it

Terrible customer service

I attempted to cancel an auto-renewal that was processed 3 days into a a 365 day term for an employee who had left our company 6 months earlier The renewal reminder emails went to the former employee ie nowhere Sparkol would not refund anything I asked if they would refund a prorated amount 11 of 12 months but they refused What a predatory company and a garbage approach to customer service

DO NOT USE SPARKOL

DO NOT USE SPARKOL They auto-renewed my subscription and refuse to cancel it even after I went back forth with them several times I went to dispute the charge with my bank after which SPARKOL not only did NOT refund me but also cancel my access This is illegal- I do not understand why this company is still in business with a ton of other people complaining the same issue

Don t buy this service

Don t buy this service there s much better alternatives at a lower cost I am also a victim of the non-cancellable auto-renewal payment there should be at least a period of 48h to give you time to cancel it take care