Spartan Reviews

I was registered for the Spartan Kelowna

Absolutely appalled at the Spartan s Customer Service Will never use them again There are other races I was registered for the Spartan Kelowna with cancellation insurance Due to the Kelowna fires in August the event was cancelled I have been trying to get a refund for the race and have been bounced back and forth between departments more than 4 times Nobody to call or speak with and not refunding me I have litterally begged by email for a call from management but nothing I have used the chat system again nothing As a returning competitor I have to say how disappointed I am in their management They were very efficient to take my money but impossible to get a justified and insured refund

Lacking customer support

Where to start Organized a 30 person team run for the Fenway Stadion Had many questions almost none answered No chat live support agents only email messages Paid for tickets and Spartan Tabs for everyone but was never given an option to customize the tabs which they advertise you can do Sent a couple emails about it over the several months leading to the event about tabs but did not get a response We ll see what happens I asked to have the ability to customize them or cancel them Guessing we ll all get the generic I earned this Arooo or whatever they put in When trying to sub a runner for some reason they charge 36 to transfer a ticket from one person to another First that s blatantly a fee for the sake of having a fee Second when I emailed them about waiving it for extenuating circumstances injured runner they did reply and make an effort to waive it which I appreciate however they instead canceled the ticket and gave a coupon for the cost of the ticket Trying to use that code for a sub now meant the sub would have to pay more for the ticket than we had to for transferring it in the first place since the tickets are now 70 more than they were when we first purchased them So instead of reducing the fee for my sub as I asked they unintentionally increased it from 36 to 84 There s still a few days to fix this before the race date but I m not holding my breath for help from Spartan com Shame that such a fun organization failed me and my team so much Really hope they realize that customer service even at the bare minimum should be a priority for them

No Refund from Spartan

I had to cancel a race due to a family emergency I even paid the extra insurance fee to be able to cancel for a full refund They sent me to some scam company called Refund me I filled out the application and then nothing Not a word from them after a week so far I contacted Spartan and they said it was out of their hands The crazy part is I paid the insurance fee to cancel to Spartan But then the refund has nothing to do with them apparently So now they have my money for the cost of the ticket AND the insurance fee But somehow it s not their responsibility to issue me the refund It s nothing short of theft and I hope there is a class action lawsuit soon

AVOID

AVOID WOULD NOT RECOMMEND USE ANOTHER COMPANY SHOCKING LACK OF CUSTOMER SERVICE Before writing this review - please note my friend and I tried and tried for a number of weeks to get the assistance and help we needed regarding a simple problem Alas Like the majority as there s no option to give less than one star I m forced to award one star which is way more than their customer service department deserve Arbie and Eric didn t answer any of our questions and somehow missed the point Grossly disappointed deeply let down - do they care Do they It seems I m extremely lucky to even be getting a response Someone was obviously bored I ve used them for a number of years with no issues and that s the problem - when you have an issue they do NOT want to know and refuse to be helpful I find this so bewildering Sadly will NEVER book again AVOID AVOID AVOID

BUYER BEWARE If you are signing up for

BUYER BEWARE If you are signing up for Trifecta Pass it has an expiration and it is only good for the country you bought it in Spartan Canada s terrible customer service would not credit me after I found out that I bought a pass but didn t realize I was on the ca spartan site I essentially gave them 300 for free because I live in the states and could not make it to any canadian events Who knew that Spartan is set up by country cost centers I didn t Just becareful and make sure you are on the right website beacuse if you make a mistake they will pocket your money I hope they use my money to better let people know what website they are on but they apparently make money off your mistakes so beware

Buyer beware

I hate to have to do this on social media but people need to be aware I was so excited for my first spartan race this coming weekend in las Vegas I unfortunately tore my hip flexor and will be out 3 months Per spartan not only will they not give me a refund for my purchased ticket if I want to transfer it would cost me another 35 I wrote them and they said there is nothing they can do so I am now out 160 Be aware if you sign up they will not refund you even if you are injured

Groupon and spartan scam

So I purchased spartan tickets on Groupon Once I purchased the tickets I am supposed to go to the spartan website to register with the code they gave me I typed in the code and I was charged full price instead I call Groupon for a refund and they refuse to give a refund Be careful with Groupon

Honestly so bad

Honestly so bad Cant get anyone to buy my ticket that is not worth a fraction of the cost i bought it for because an ambassadors code works better - thanks so much spartan Ive tried to transfer my British ObstCle Sport race - RUN by Spartan Uk - yet it can no longer be used on that race - makes no sense Be aware that if you do race youll also be pying for spectators despite it being a literal field Registrations is absolute chaos get there at least 2hrs early if you race AG or you may well miss your time Its judged poorly people cheat and still win rules are changed and not communicated at the last min Not to mention the ticket price for something where the obstacles are not changes year on year if youre lucky you get one new one Its a runners race anyway the obstacles youll find people touch and run the penalty cus thats allowed

Disappointing -Super 10k

Fairly basic and uninteresting obstacles and expensive in comparison to ToughMudder also owned by Spartan now They messed T Shirt orders so had small fits a kid or XL upwards as available options I paid over 100 for a ticket I am still waiting for a large months later although they have said they will send Took them months to upload the times to the online experience the photos haven t been uploaded If you wanted your stats then too bad Just feels like a money making exercise as opposed to delivering a fantastic experience like ToughMudder We booked a second more challenging 20km and whilst they have taken payment I have not had confirmation of my ticket yet over two three months later I am left chasing them This second event will be my last as the time spent dealing with admin trying to find my ticket race number etc has been ridiculous Ultimately I just feel let down It is the opposite to what ToughMudder is like and they are owned by the same company