Spatzwear Reviews

Bad customer service

I bought a pair of socks when the order confirmation arrived I realized that the color was wrong I immediately contacted the customer service to change the color or cancel the order and have a refund if they did not have the product I wanted They answered me the next morning telling me that they would notify me asap In the late afternoon I received an email from the courier who made the pickup No one had updated me of anything so I thought they corrected the order Three days later they contacted me telling me that they were unable to change the order and they asked me if I intend to return it I confirm my willingness to return the item since it was not the desired one They answered me that the return was on me and my responsibility since I live outside the United Kingdom and this was not specified in any way at the time of purchase Now I have an unwanted product that I cannot return given the huge transport costs

Bought a pair of Pro Stealth overshoes

Bought a pair of Pro Stealth overshoes The neoprene is absolutely rubbish I was indeed aware of the nail warning and studied the fitting video prior to putting them on for first time Still managed to tear them and that is coming from a guy who has short nails Declined Spatz offer of 20 reduction on my next order and have binned the overshoes Never even got to wear them outside PS They also don t like posting negative reviews on their own website Just the 21 5star reviews currently

Great products service

Great products by bf and I are plastered in their stuff and customer service has always been fab

No point buying different overshoes

well like most UK cyclists or from other cold wet countries feet and hands are the bit that suffer first and worst I have bought countless pairs of overshoes and done the plastic bag thing the tinfoil thing every thing what i needed to buy was get some incredibly warm and waterproof knee high Spatz thats it really The Mrs wants thigh high ones not sure this is for the bike though Have now ordered the gloves

5 Stars is not enough

I d like to shout from the rooftops about this company I have nothing but good things to say where do I begin I undertook a 1000mile ride in May from Lands End to John O Groats and this gear was my go-to without fail The gilet is so versatile and great for changeable weather That combined with the HeatR and you re really ready for anything To name but a few bits of gear Kit aside the customer service is second to none Extremely helpful and over delivered on many occasions Email enquiries are always responded to quickly with a genuine sense of wanting to help resolve any issues you may have effortlessly The gear really is a superb quality designed for cyclists by a cyclist and you can tell by the passion and detail in all the equipment If you want great quality performance gear with awesome customer service to boot then look no further As always stay safe and thanks for coming -

I wish this kit was available when I

I wish this kit was available when I was racing The quality fit and functionality are second to none I started off with the legalz overshoes a few years back and have slowly added the clothing items The base layers and burnr gillet are just incredible It seems your core temperature doesn t fluctuate at all during rides wearing these items Highly recommend

Best cycling kit available

I ve been a customer for a number of years now and it s by far the best cycling gear available Once you start buying their kit you can t stop It s nice to have all of the gear matching started with the overshoes and have now moved to only using their kit As usual you pay for what get won t be the cheapest out there but the quality is incredible so the value over years just can t be beaten

Game changers

I ve had almost every piece of kit released by Spatz over the years and every one has been exemplary Customer service has always been easy to deal with and clearly a real person in the UK on the rare occasion that I ve needed any support Winter riding has been changed for the better thanks to Spatz