Speedthrills Reviews

Feeling utterly ripped off and let down

Feeling utterly ripped off and let down by Speeds Superbikes Exeter Gave me 5000 for my bike I was made to pay 400 toward a bike in part exchange of 5400 They now have the bike i had for sale at 7300 So with the 2300 mark up and 400 from me thats a big kick in the teeth as i could have had a much better deal Yes i ve been a mug to myself and to trusting As they told me the value of the bike i put in part exchange at 2000 less than they now have it on sale

Poor customer service

Travelled 180 miles for pre-arranged bike viewing to be met by brusque and indifferent salesman Paul Witherford Poor customer service Sale lost

Booked a test ride for a bike today

Booked a test ride for a bike today 22 4 rang the day before to check all was ok and told the bike would be outside waiting for me got there this morning and no bike outside so when in and told that they have sold the bike what great customer service NOT

Falsified MOT

Edit The garage did not reimburse me for unnecessary service And called me to suggest they were disappointed in my review as accusing them of falsifying an MOT could cause them issed So they ve asked me to change my review to stop them having issues So I have you ve now got 1 star Bought in July 2023MOT done September 2023 - advisory Drive chain worn but not considered excessive same for the 2 previous MOT s Bike was MOT d before I purchased and no advisories I thought brilliant obviously replaced chain sprockets and all should run great 6 months later and 1600 miles down the road and I ve had to take out chain slack a dozen times bike dropping gears and losing rev s I booked to my local bike garage for service as I wasn t happy with how it should be running and get told the sprocket set is so worn it never would have passed an MOT and needs replacing ASAP loose chain and sprocket teeth chipped and breaking there is no way 1600 miles has worn a new set so they clearly faked the MOT to get it sold during this time I had spoken to Speed and they played it off that they would have checked it before sale and questioned the milage I d done and that i had sufficiently lubed it They did say they would reimburse me for the cost of a chain After spending 80 on a service I shouldn t have needed and then having to re-book to have the repairs done leaving me without a bike as it was not safe to ride it was all very disappointing However despite the faults above true to their word they did call my garage and pay for the new sprocket Chain and the labour cost and the bike is running better than ever however this doesn t excuse the fact that the MOT was falsified to make a sale

Totally incompetent

z1BI bought a fully restored Z1B the description is still on their YouTube When I looked at the bike it was misfiring popping back through the exhaust Shane the salesman said don t worry it will go through the workshop before delivery When it was delivered it was still doing it Shane said take it somewhere locally I did they said it was running rich and changed the pilot jets emulsion tubes This improved it but they said there was still a problem as it was still rich the needles were on the lowest setting At this point Shane said he would collect it and sort it out in their workshop They picked it up 17th June with 230 miles on the clock which was reset when fully restored I had quite a few conversations but it seemed they were getting nowhere with it Then Graeme the owner got involved That s when it went bad all he kept saying was well at the end of the day it s a 50 yr old bike It s modern fuels It came from a different climate It came back to me 30th August with 700 miles on the clock They d addednearly 500 miles and it was filthy He d basically ridden around for about 20 hrs The delivery guy said with these old bikes you need to start without choke Which straight away tells even a real novice it s running rich It eventually starts running then as it warmed up it smelled rich then stalled He started it again and it stalled 3 times I said would you be happy with a 14500 00 bike running like that He shrugged his shoulders and looked at the ground I think he was embarrassed He said do you want me to take it back I said there s no point as you ve clearly not got the required skills to fix the bike which is pretty basic 50year old technology I was recommended to a mobile guy who said unless it s something major I ll come to you in the morning you will be riding it in the afternoon He turned up first thing he checked was the valve clearances these were too tight Then he checked the valve timing this was one tooth out He then checked the ignition timing points gap too wide ignition timing too advanced He then removed the carburettors replaced the needles needle jets also the choke plungers All this was apparently checked adjusted or replaced at Speed Superbikes I have this on email from Graeme see pictures below of choke plunger True to his word at 3pm I rode it it rode perfectly like it had just come out of the factory How come this guy did in 6 hours what they couldn t do in 3 months Also didn t put any miles on it Maybe I should let Graeme ride it as he clearly either has no idea how a bike should ride or he thinks if he keeps making things up eventually you will just accept it If you buy a bike from these people get it checked by someone who knows what they are doing as these guys haven t a clue Shane did send me an email offering to take the bike back carry on trying to repair it or refund the purchase price In the end I accepted a partial refund as I wanted to keep the bike Although this didn t cover the cost of the repairs or the excess mileage I accepted it because I wanted the bike and didn t want to waste any more time with them

Top customer service

Bought a bike from these guys 3 months ago with a 3 month warranty 3 months and 4 days later I lost all front lights I called speedy up and they fixed the bike no charge 1 week later I lost all power to the bike waited two and a half long hours for the AA to relay me to Speedy to drop my bike to them At this point as you can understand I was really miffed with the whole situation and ready for a confrontation well oh my days they took the bike in no probs they said they would fix the bike on warranty no probs and could only apologise for the whole situation Fantastistic shouldn t take long Two weeks later not happy as they still had my bike spoke to the guys and was told that parts were on back order and would take 2 weeks omg BUT we would like to offer you a curtesy bike while we fix the bike To there word they did this and more so I can only say what a fantastic company I will defiantly use them again and highly recommend then 10 out of 5 guys thanks

Speedthrills a cracking bike shop

I was given a steer to check out Speedthrills for good offers on bikes I checked out their website saw a number of great bikes at low mileage for age all in good condition and at a great price - I couldn t believe my luck When I got to the showroom the staff were all really friendly and gave me space to have a good look around without the pestering you get at some bike showrooms When I asked for some help they obliged giving me sound info on the bikes I was looking at and based on my riding experience what would be more suitable to save me px ing later for something with a bit more poke They were really helpful and needless to say 24hrs later I had put a deposit down on a cracking VTR1000 and picked it up that weekend Great service helpful staff and would definitely recommend to anyone - thanks Speedthrills

Bought a m cycle from Speeds under

Bought a m cycle from Speeds under warranty which over a period of six months turned out to be a nightmare due to various issues of no fault of Speeds themselves but due to previous owner Speeds did not hesitate to repair and cover the huge costs to repair get right I highly recommend Speeds they were great to deal with

Amazing customer service

Amazing customer service Top sellers