Speedwaymotorcycles Reviews

Shocking Customer service from Speedway

Shocking Customer service from Speedway Motorcycles Cannock My 17 year old grandson decided he wanted a new Lexmoto bike after visiting Cannock and rang up to place a deposit without discussing it with his father 1000 was taken for a bike valued at 2200 Two and a half hours passed before his father became aware and rang Speedway Motors to cancel They initially stated there would be a charge of 100 for cancellation which went up to 200 two days later They falsely stated the bike had been registered in this short period in order to justify the 200 fee saying it would now have to be sold as a pre-registered bike This story later changed and they also falsely stated the order was cancelled two days after the deposit was taken and not two and a half hours later I have tried to get this resolved amicably and have been dismissed by Speedway and my grandson has been falsely accused of fabricating information Lexmoto in Exeter initially showed interested in resolving the matter but then quickly washed their hands of it saying individual dealerships they work with are Independent businesses and not run by Lexmoto So don t expect any assistance from them under similar circumstances Looking at other reviews on this site please don t be swayed by Lexmoto s follow up comments which appear to show a caring and understanding attitude that is false and solely for the benefit of others who may be considering purchasing a Lexmoto motorcycle Whilst I accept my grandson due to over-excitement was exuberant and acted without discussing things further I feel Speedway Motorcycles could have taken that into consideration instead of penalising that excitement and thinking we ve lost a sale here lets at least get 200 out of it for doing nothing Speedway Motorcycles have been extremely economical with the truth and manipulated the facts in an attempt to justify the 200 fee Lexmoto Exeter have refused any responsibility Would you risk spending hard earned money on buying a motorcycle from them I noticed a few reviews have been challenged and taken down I trust Trustpilot to allow this to stand as if not what is the point of posting a true review of your experience if the company can take it down if they don t like it

Lady that runs shop with black hair

Lady that runs shop with black hair extremely rude and unhelpful

Shockingly Bad

Purchased a 125 scooter from them paid cash the bike was delivered only to have a stop drive notice placed on it 2 days later due to faulty wheel spacers a recall that had been in place since march this year the bike should never have been sold in the first place Luckily my fiance who the scoot was intended for did not take it out being her first ever bike this could have been catastrophic Contacted Speedway to reject the bike due to this it being a legal requirement on their part to take it back only to be told that it is our responsibility to get it back to them at our own cost even though THEY are at fault for selling dangerous merchandise before they will consider the refund which under the consumer rights act is down to them We have arranged for a courier to take it back now at a cost of over 300 rest assured SPEEDWAY are not to be trusted and we will be seeking full recompense for the courier we have now employed through the small claims court their treatment of customers is disgusting and they do not care at all about customer safety or the consumer rights act beware of using these so called retailers and read the small print in the contract it is designed to rip you off My advise is buy local and if Speedway is local DONT USE THEM

Avoid at all costs

Avoid at all costs they don t stick to the warranty s they re rude sarcastic and abusive

Do not touch them I brought a sinnis

Do not touch them I brought a sinnis rsx 125 about 7 months a go and things are already going wrong with it and thay will not put it right the man behind the counter got really aggressive with me refuse to do my bike and ban me from the shop keep well cleared of speedway motorcycle

Terrible company

Terrible company would not recommend This shop does not accept responsibility for their items

Shocking customer service

Travelled 40 miles to buy a bike The showroom was locked for lunch As I patiently waited outside the door a man came iut of the show room never said a word and lit up a cigarette I asked if he was the salesman and he said he was the owner I told him I came to but a bike and asked if he would open up for me to go in and it told me they were shut for lunch because they were so busy If this is their attitude before they have my money unbelievable Truly shocking

awful service

i took my scooter to be repaired on april 6th they told me the parts would take 6weeks to arrive it is now september 14th and i am still waiting there after service is truly awful please do not buy from these clowns