Spintel Reviews

Spintel 5G- A lot of Spin and that s about it

I signed up with Spintel wanting to give this lesser-known company a fair chance Based on a few positive reviews I took the plunge However after two SIM cards extra charges poor technical support and months without internet access I m no closer to having a functioning service Now I m being told I need to pay for another Spintel modem to be delivered At this point I m ready to give up on the company altogether It s been a terrible experience costly and frustrating with multiple units sent back and forth SIM cards that don t solve the issue and having to rely on a hotspot instead of the service I paid for The unlocked Telstra Inseego device I used as a replacement for the faulty Nokia tower worked fine and delivered decent download speeds until the service was cut off Despite being told everything was fine the 25 Mbps plan led to blocked service After testing with multiple devices it s clear the problem lies with Spintel s service not the hardware Customer support offers little help and you end up paying more than with other providers I recommend avoiding Spintel the service is unreliable and the support is ineffective Walk away

DO NOT CHOOSE THIS COMPANY

This company Forward-charges you and does NOT return your money when you stop your service contract Eg if you stop on 3rd September they bill you until 30th and keep the money despite your requests I had to fetch my charged dollars through the Ombudsman for services I did not use - YOU VE BEEN WARNED

121 Increase in Mobile Phone Cost

I have been a customer of Spintel for over 10 years and currently have an NBN Internet service and two 5GB data sim only mobile phone services Spintel has provided a Bundle discount on each of the mobile phone plans for many years I recently received an mail from Spintel which advised that the 5GB sim only mobile phone services were no longer available and would be moved to new 22GB per month plans I phoned and was advised that my existing Bundle discount would continue to be applied to the new mobile plans On receiving my latest invoice I discovered that the Bundle discount had been cancelled on both of my mobile plans I again phoned Spintel only to be advised that I must have been mistaken and misunderstood the information during my first call and they would not be continuing to provide my Bundle discount on the new mobile phone plans The increase in cost of the moved plans and the cancellation of my Bundle discount results in a 121 increase in both mobile phone plan charges Not my idea of good service or fair practice

Very bad experience

Very bad experience Very bad service Spintel failed to provide an internet service for 10 days during my daughters year 12 exam studying They have no back up service at all They still invoice for the service they dont provide They refuse to refund for the service they cant provide I had to use a professional service temporarily so my daughter could continue her year 12 studies and asked Spintel to cover the costs due to them not being able to provide an internet service They refused to cover the costs They keep refering to thier terms and conditions which basically state they dont have to provide a service but can still invoice you for it When trying to deal with them they keep handballing the complaint to other people So far I have dealt with about 7 people during the last couple of weeks I woud advise against using their service or non-service as I have found They wont even tell you when they stop your service They want you on direct debit so they can keep taking your money whether they provide an internet connection or not A scam is a scheme whereas a person business or company will take your money without providng a product or service Stay clear

DO NOT USE SPINTEL ARE UTTER SHIT

Have been a customer with spintel for only 2 years and I m already wanting to switch to a different ISP I DO NOT RECOMMEND ANYONE TO USE SPINTEL They are many things but a reliable ISP isn t one of those things They re inconsistent unreliable rude extremely pushy and manipulative I am constantly having issues with them the service will go offline out of nowhere almost EVERY single day which requires us to unplug it and plug it back in to reset the connection Regardless of the amount of calls we have made to them the issue is still persistent and I am starting to believe it is a tactic they are using to get people to upgrade plans They are extremely rude over the phone constant fees and charges on top of the normal rate I do not recommend this ISP to absolutely anyone They are utter garbage and they should be ashamed to be calling themselves an internet provider

I was a customer with Spintel i am keep

I was a customer with Spintel I am keep getting harassment types of bill drspite I have stop services with them They are not worth it I have stop their services 3 months ago and they are still sending me bill even though I have returned all of hardware and cancelled their services

Would give zero stars if I could

This is the most abhorrent company I ve ever had the displeasure of dealing with They will charge you for a service that on a previous phone call was told there would not be a charge They never answer the phone and when they do they can t understand what you are saying They never return any calls The messenger service is ridiculous it will say I can see that your query has been delt with when it has not They will do their darndest to not help you but are quick to take your money for services not used DO NOT USE THIS COMPANY WORST CUSTOMER SERVICE EXPERIENCE EVER Would give zero stars if I could

Overcharged and long waits for agent contact

Ridiculously long wait to speak to an agent about my bill - waited for 1 hour 20 minutes to speak to an agent both on the phone and via WhatsApp I ve included screenshots on WhatsApp so Spintel can verify their incredibly bad service Spintel charged me 15 international daily fee for a service which I never initiated and never used There are no calls or data use on my account during the time I was overseas Agent couldn t find any use either but still had to submit a dispute to Accounts dept Both issues should be easy to resolve- but obviously not for Spintel