Splitspot Reviews

This company is not afraid to break the

This company is not afraid to break the law I have been waiting for almost two months and have still not received my deposit back from them The room was in great condition and clean when I left No one in the company knows what they are doing and will give you flat out incorrect information They also don t read emails correctly to answer your questions or concerns I would rate them even lower if I could Please save yourself some trouble and never rent from them

They have a lot of hidden fees and don t support you

They have a lot of hidden fees that they don t specify when signing f e 100 dollars for a check out review of the room also they care only about the rent but if there are issues with the house f e electricity problems you have no support from the company and contact lines are not helpful

Run away like your life depends on it

Run away like your life depends on it because it probably does I have a very can do optimistic attitude and even though I read the reviews I thought how bad can it really be Bad So bad No heat in the middle of winter No hot water when it s below freezing for days on end Random unexplained fees No internet service had to have someone install it myself Any maintenance problem you have they send you a YouTube video or wikiHow article and expect you to do the work of a licensed plumber electrician etc However much money you think you re saving in rent you will lose in other costs fees lost sleep moving again when it becomes unbearable This company should be bankrupted in fines from the city but there is no recourse for fighting this slumlord organization This company is a stain on the city of Boston and should be regulated out of existence RUN

Unhelpful and scammed me out of my deposit

Room wasnt cleaned before I moved in Wifi didnt work for weeks All requests were ignored Kept my deposit despite me leaving room cleaner than when I arrived Unhelpful at every turn

Trying to sign a lease with them but

Trying to sign a lease with them but they continuously ignore my emails Then they had the nerve to send me a survey asking why I decided not to go through with the lease This is absolutely ridiculous I have sent several emails asking them to send me a credit and background check after they sent me one for the WRONG location Their customer service is awful as they purposely ignore you I am genuinely upset

Do NOT sign with splitspot

Do NOT sign with splitspot These people are so incompetent and unprofessional They will do anything to take your money from you They are unresponsive and quite frankly very disrespectful and inconsiderate They will leave you broke

Never use splitspot

We are having a hell experience with this awful company My son was given a dirty wet room underground in Boston The room now was flooded after a boiler broke down Nobody is willing to contact us by phone and they don t respond to emails The only emails we receive from them are reminders of future payments We are told that the organisation is managed by a gang from Guatemala but we will end up taking them to court in the US

Just don t

You re going to be looking for a place to live in Boston DC New York wherever You re going to see that a vast number of living spaces w roommates are managed by this company You re going to look up reviews and think the same thing I did There s no way they can be that bad right And indeed right There s no one way Splitspot can be that bad just a thousand different unexpected ways that will assail you throughout your time living at one of their properties Lack of responsiveness weird fees out of nowhere lack of responsiveness no legitimate or serious vetting of your roommates being told to try nonexistent fixes for utility issues for days before someone was sent out I can t push the red button under the sink because there is no red button under the sink and did I mention the lack of responsiveness You re going to try to rationalize the choice -- well they have most of the listings in the city they must be legit right Please don t make the same mistakes I did The only reason this isn t 0 stars is because the site won t let me and the bathroom ceiling only started leaking brown goo a few weeks before I moved out so comparatively it wasn t too much of a hassle If you re desperate and think you can t do better believe me you can

NEVER Rent with SplitSpot

Have never had customer service as poor as this before Never received keys to the building lock boxes were empty and no codes had even been provided 6 weeks with broken AC during two 95 degree heatwaves in Boston and after 3 weeks all they did was reset the breaker AC was never even fixed I was just moved out Was then charged for full utilities even with the broken AC 75 out of my security deposit just to review the property even after photos of empty clean room were provided Tours of the apartment with no notice given and we were only informed of any visits after they would have come

Horrible management of Property

Horrible management of properties They are unresponsive to emails and you never know when they might decide to drop the property giving you a quick turn around on trying to find a new place If you re in it for a short term lease just sublet Yes there leases are illegal Usually unsigned by them I never received lead law documents that were required by law in Massachusetts They ll keep your security deposit for a cleaning service which is an absolute joke because I had the pleasure of sticking around the place after I had moved out because my friend was still a tenant and they threw water on the floor and tracked mud everywhere Truly the most horrendous experience ever Never again