


Based on authentic user experiences
Mitch Upton
6731 reviews
N/A
6 months ago
Con
Similar to another review i have seen my wife recently purchased family tickets for a journey but was not sent a booking confirmation The only contact details on the website for this company are an email address that does not exist
Keith Clayson
6731 reviews
N/A
6 months ago
Total lack of customer service
I have used this company many time before with no problems But this time I booked 2 lots of tickets opting to collect them at the station Unfortunately the card I used to pay with was compromised before I could do so As this is needed to collect the tickets and the first trip is only a week away I am facing either buying new tickets or not travelling Either way losing about 180 The advice on the confirmation email is to telephone them immediately if there is a problem though no number is provided Having found one on the website it is continually engaged I have tried 3 different email addresses one of which bounced back the message one produced no response and the third generated an automatic message saying they would respond but it would take at least 5 working days i e After we should have departed This site may save you a bit of money but if anything goes wrong you are on your own and will end up spending far more than you thought you would save
Anika Goddard
6731 reviews
N/A
6 months ago
SOMETIMES THEY DON T SEND YOUR TICKETS
I recently bought a split ticket return from Cambridge to Leicester for a good price Split ticketing sent me the first e-ticket with no problems but did not send the second e-ticket only the reference number When I called the national rail helpline split ticketing makes it almost impossible to contact them directly I was advised to use the booking reference to print out the ticket despite the fact that it was an e-ticket That seemed fine until I got to the station and the ticket printers told me my booking reference number literally didn t exist In the end I had to buy a single very expensive ticket back to Cambridge which cost way more than if I d bought a return independently of splitticketing com in the first place I m very frustrated as once again it s almost impossible to get in contact with anyone to sort this out I ve had many much more positive experiences with splitticketing com in the past and would otherwise not have considered leaving such a bad review - if I could just get in contact with them to get a refund for the mistake they made As it is I cannot recommend this company because the experience I had was stressful and a massive waste of money
PK Flemming
6731 reviews
N/A
6 months ago
Tickets never arrived
Tickets never arrived No email no text message no reference number nothing This is my first time using the site and I will not use it again Effectively just been robbed of 55 Do not recommend
Julie Sykes
6731 reviews
N/A
6 months ago
That they don t reimburse tickets
I used this company to obtain tickets for a trip to Scarborough Leeds The return journey from Scarborough involved having to use a bus because the train had been cancelled Split ticketing refused to reimburse us compensation for the train tickets Also the inconvenience and time spent travelling which involved an extra 1 and a half hours
Yousif Mahmoud
6731 reviews
N/A
6 months ago
Better to avoid this website at any cost
Hi Never ever use this company it is only good company in ripping people off I cancelled my tickets and rebook a new one with the same company and route just different time Splittraintickets refused to issue the refund Very rude customer service
andrew blantonhotmail com
6731 reviews
N/A
6 months ago
You might pay double the price
Customer service is only available during set hours Monday through Friday Accidentally typed my email in wrong they don t ask for confirmation of email or review it or have a quick way to fix the problem Because of their set hours I was unable to get my booking sent to me again and had to pay for a new journey Instead of saving money on a journey I now have to pay double the price Obviously a fault on my part but also a fault on the part of how the company s infrastructure is Only partial refunds are issued for bought tickets
Brian Seage
6731 reviews
N/A
6 months ago
Useless Portsmouth Harbour station in
Reached Portsmouth Harbour station in good time to catch the 0923 Tried to sort out a ticket using your website Tried 3 times It froze just after I had put in full payment details 3 times So missed the train went to Trainline got my tickets on my phone in about 3 minutes and now about to catch the 1023 Awful
Batjargal Azjargal
6731 reviews
N/A
6 months ago
Great page to save on expensive train
Great page to save on expensive train tickets As the name says it will be splited tickets and will use various trains in order to get to your final destination I have traveled with my 2 mates from London Euston to Wrexham I had 3 tickets from London to Crewe then 3 tickets from Crewe to Chester and then 3 tickets from Chester to Wrexham On the way back 3 tickets from Wrexham to Chester 3 tickets from Chester to Crewe 3 tickets from Crewe to Northampton and 3 tickets from Northampton to London Euston It was important to mention 3 tickets here and there because it was literally 21 tickets So obviously you have to be organized and keep them separately and show them for ticket inspection Once booked ticket all what you have to do is go to your nearest train station and pick up tickets from ticket machine by inserting your debit credit card which you have used for booking Should you book well in advance you will save more and make sure to not make any changes as that will make everything harder to fix around On that particular return tickets we have paid 54 per person and not 95 which was showing on other booking pages I took time to write this review as previous 2 guys must have their own issue of changing times last minute dot com or card problem Looking forward for another trip booked in splitticket com -
Christmas Pudding
6731 reviews
N/A
6 months ago
A great way of saving
The website is unattractive not the easiest to manoeuvre around from a smart phone but they are a lot cheaper than Trainline Some of the savings are only by a few pounds but every little bit helps and as someone who is a regular train traveller this website has become my first port of call when searching for tickets People shop around for insurance why not train tickets Do your research rather than going with the big obvious names and you may be mildly surprised I have ordered tickets from this website a few times and never had any problems my tickets have always been emailed to me straight away