Spotify Reviews

Appalling customer service who ignore reports of violent content

Your Customer Service team are a bunch of poorly trained chimps I spent 1 hr 40 mins trying to report that disgusting Israeli genocide song Harbu Darbu to your agents on Friday and repeatedly had them end the conversation with me as soon as they realised which song I was reporting I asked to raise a formal complaint about how I d been treated by Customer Service and just had the agents end the conversation again How can you think it s acceptable for your staff to treat paying Spotify Premium customers like this

security is crap

I was shocked today as I went to my account to find I was unable to change my password in fact I was blocked from doing this at all How can I be blocked Well it s clear that Spotify is not secure I am now looking at moving away from this service I will be removing my payment details today I will also be writing to my MP requesting that he look into the online security of Spotify

THEY TRICK YOU INTO paying for premium

THEY TRICK YOU INTO paying for premium so you don t receive ads But the amount of ads they put into podcasts etc that they are now forcing ads on you STILL even though you are paying them monthly Ridiculous Bad user experience

I have been a paying customer since

I have been a paying customer since 2016 but that ends today Far too many price increases and they are completely unjustified I didn t use this app for audiobooks I used it for music but now I ve got to pay more because of the companies latest move to include audiobooks It wouldn t be so bad if audiobook hours were unlimited and were for all individuals on a plan but no Instead they are capped to 15 hours a month no roll over and only accessible for the plan manager There s hardly any audiobooks that length and when you hit the cap you either have to wait until the next month to finish it or buy the book Absolutely stupid idea and a terrible move by the company There have been two price increases in less than a year so with that I m off to another platform and taking everyone on the plan with me

Spotify won t honour there 1 months

Spotify won t honour there 1 months free trial they offered me advisor s online keep you waiting for ages just to accomplish absolutely nothing except wasting your time The free version of Spotify is flooded with adverts even though listening to music that s is free everywhere else not new tracks etc

What a despicable app

What a despicable app despite being number 1 in the world with billions of users paying 10euros at least per month they had the audacity to raise the price I don t care anymore I won t pay this AVERAGE application I hope the CEo gets fired and all his board Greedy peasants Put as many advertisements as you wish you are barely worth 5 month Overrated af

Difficult Processes Inaccurate Charges

Recently wanted to change my country on Spotify as I moved and the advisor tried but their seniors couldn t be bothered so they used templates and closed my case down I needed to be charged adequately for the country I am in without leaving and rejoining It appears that s the only option here I will look into options elsewhere plenty of choice

I have been a Spotify customer since

I have been a Spotify customer since 2015 However the recent price hike to 12 per month means the end of my loyalty I will be investing my 144 per year somewhere else It seems like the company hasn t learned anything from Netflix and McDonald s decline

This company maybe the only one I know

This company maybe the only one I know of that s allowed to go after people s mental health to force them to pay Using ads every 4mins that are of building site noises dog barking baby crying and their personal ad people who have been told to speak as slowly as poss It s disgusting and anyone who works there hope karma bites you