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Based on authentic user experiences
Jeff Sherer
6735 reviews
N/A
11 months ago
I would avoid buying anything from this
I would avoid buying anything from this company They really messed me around There are other companies selling the same product who I would go to first The customer service was very poor for the following reasons 1 Nobody available to answer the phone for hours It took till 3pm to get to speak to someone 2 Online chat not staffed despite saying the function is available 3 I was advised the trampoline that I ordered was going to be delivered so I took the day off work to be available nobody arrived When I rang the company took many hours to get to speak to someone they advised that it should not have been booked because the item had not arrived in the UK yet Apparently the person who booked it had only just started with the company so just shows the level of staff training This company wasted a lot of my time and gave a very poor customer service despite me spending nearly 2000 I would never buy anything from them again
sandra clark
6735 reviews
N/A
11 months ago
So disappointed in this company
So disappointed in this company We invested in a trampoline thinking that we d buy a decent quality item but after six months use we started having problems The trampoline issue over two years old and totally unsafe to use Three springs have worked themselves loose bits of plastic have snapped off from the frame I emailed the company a number of times but my emails are ignored So much for a ten year guarantee on the frame I don t know if we were just unlucky but so unimpressed with how the company is handling complaints by totally ignoring the correspondence Not sure what to do next prob have to go through small claims
Imi
6735 reviews
N/A
11 months ago
Would recommend
Lovely installer the trampoline was up within the hour and the kids love it Very happy
Simon
6735 reviews
N/A
11 months ago
My kids simply love our Springfree
My kids simply love our Springfree I can t believe even at this time of year how much they are using it
customer
6735 reviews
N/A
11 months ago
Very happy with the customer service
Very happy with the customer service I d lost a couple of parts which they promptly sent out to me The trampoline has been great over the years and this was the first time I d sought assistance
Annabelle
6735 reviews
N/A
11 months ago
Kids are very happy to have a
Kids are very happy to have a trampoline and as parents we are very happy to not have to worry about them falling off or trapping their ankles in springs Great quality great customer service Highly recommend
Paula Blake-Pead
6735 reviews
N/A
11 months ago
We absolutely love our Springfree
We absolutely love our Springfree Trampoline It has been by far the best investment for our garden My two boys bounce everyday come rain or shine Its keeping them active and off their xboxes
Gemma Dove
6735 reviews
N/A
11 months ago
Fantastic Product
Although an above-average spend for our household this toy is pound for pound the best purchase we have made My two boys ages 9 and 6 have used it every single day It was the safety aspect that appealed to us the most and it s the only time of day I actually don t have to worry about them injuring themselves
Molly Goddard
6735 reviews
N/A
11 months ago
These trampolines are fantastic
These trampolines are fantastic They don t have any springs and the net wraps right round the mat so there s no holes for arms or legs to get caught in Super safe and my daughter loves it The team did a fantastic job at getting installed in time for my daughter s birthday party Highly recommend
Piotr
6735 reviews
N/A
11 months ago
I recently purchased a 5-year-old used
I recently purchased a 5-year-old used Springfree Oval Trampoline 8 x 12 and I couldn t be happier Apart from a thorough cleaning of the mesh net it required no additional adjustments It has been an absolute blast for both kids and adults alike What s truly impressive is how well it has held up over the years it s a testament to the quality of this trampoline It s not only provided endless fun but also helped us stay active and in great shape Although I must admit that the assembly and disassembly process is not the easiest I discovered a fantastic hack Applying a mixture of water and dishwashing liquid to the fiberglass rods along with the wheel ends made it much smoother and easier to control The mesh can be easily cleaned with a KarcherHighly recommended